Stan has a thumb drive where he saved all his information, but it stopped working. Leo says a thumb drive is a terrible place to keep original data or backup, but Stan can try Recuva. The program is from CCleaner, which is a pretty reputable company.
Clyde ripped all his CDs and has the music on his phone, but he doesn't have any backups anymore. How can he back them up from his phone? Leo says that if you backup your mobile phone, your phone backs it up. But Leo wants Clyde to also make a separate, accessible copy of the music from his phone. Connect your phone back to your computer and then let iTunes back it up and add those phones to the iTunes library. Here's how. There's a third party program called Senuti that can also work.
Jake recently "cut the cable" in favor of fiber. He's getting 700 MBps up and down. Leo says WOW. Jake wants to be able to connect his router to it so he can back up his computer. Leo says he would have to put the Verizon router in bridge mode and it won't do it. He will need to get another router that can handle that kind of speed.
Leo advises to buy multiple smaller hard drives over one extremely large hard drive. The bigger the size, the higher the error rate...which can be catastrophic in the worst case scenario. In any case, move away from old spinning drives to faster Solid-state Drives (SSD), where the cost per gigabyte is getting conveniently cheaper. You may have so much storage in the future that you could forget to discipline yourself on cleaning out files!
Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.
The caller wants to know if backing up data to DropBox is secure? He's worried that backup companies have access to his sensitive data. Leo says he can encrypt the data, and he alone has the keys to that. So if he loses it, he's out of luck. DropBox will accept secure encrypted data. If he's looking for a cloud-based encryption backup option, SpiderOak is an option, though it's a bit clunky. VeraCrypt is another.
Diane is worried that if she has to reinstall the Samsung music player on her Android phone, that she'll lose all 4000 of her songs. Leo says that Android is designed to have music in a single folder accessible by any music app. So she should just use a different app. Leo likes Doubletwist. Can she back it up to her laptop? Leo says DEFINITELY YES! Before she does anything else, she should plug in her phone and drag those songs over to a computer or a backup hard drive. It would also be a good idea to backup her phone to the cloud.
Tony has used up 4.9GB of his iCloud storage and he doesn't know how he's used all that. Leo says it's likely his phone backup. He can go to iCloud.com and login and see what's there. Chances are, if it isn't a phone backup, then it's likely all of his photos, which get automatically uploaded to the cloud. But he's wondering why it saves all his text messages and deleted email. Leo says he can probably change the mail settings to use less space. He should look in his email settings and choose things like "don't save attachments", etc.
Larry's computer died and he has to buy a new computer. How can he move data from his old computer to his new computer when the old computer is dead? Leo says to go to Newertech.com and pick up their Universal Drive Adapter. This will allow Larry to take the old drive out of the computer and connect it to his new computer. He can open it as a drive on his new computer and just copy the missing data over. But if the drive isn't functioning any longer, he could be out of luck.
Jim is having problems with Windows recognizing his external USB drive. But his image catalog says his images are there. Leo says that many photo gallery apps keep a thumbnail for fast referral. So it could have the thumbnail, but not see the original image, if the drive is disconnected or lost. Leo also says that his external drive could be getting flakey. He should get a backup drive and make a copy of his photos. He should save them online, too. Three copies, on two formats, with one off-site. The good news is that hard drives are cheap now. He can get a 1 TB drive for under $100.