backup

Why did the computer technician wipe my drive?

Episode 1355

Gloria from North Hollywood, CA
Recuva by Piriform

Gloria took her computer in to be fixed and they wiped her hard drive. Leo says that when working to diagnose a computer's problem, they have to get the computer to a so called "known state," and that usually means wiping the drive and then restoring it to a factory setting. That way they can separate software and hardware issues. So it's important to backup the hard drive, and even create an image that she could restore before sending it in. She could maybe use Piriform's Recuva to get her data back. It's free to try.

What's taking up the storage space on my iPad?

Episode 1353

Doug from Hollywood, CA
Apple iPad Pro

Doug is confused how iTunes works with backups. What is the "other" section of his iPad? Leo says that "other" in his iPad is cache files and other stuff that can't be deleted unless he does a restore. The trouble is that a lot of stuff gets saved there and it can build up over time. Leo recommends backing up his device, then erasing it and restoring it. It will then remove all those temp files. This is really the only way to do it.

What happened to my computer hard drive?

Episode 1352

Jennifer from Realto, CA
Hard Drive

Jennifer gets a boot error when she turns on her computer. Leo says that it's likely that her hard drive has died. Leo says the good news is that hard drives are cheap to replace and really easy to install. Also, since Jennifer had upgraded to Windows 10, all she needs to do is download and install Windows 10 with the media creation tool and a thumb drive. A solid state drive would speed things up too. She should make sure to get one with the same kind of connector. It could be SATA or IDE, so she should bring the bad hard drive with her. This is why backing up is such a blessing.

Back Up Your Photos to the Cloud

Your photos are likely the most valuable and irreplaceable things on your smartphone. This is why it's essential to have a solid backup in case something goes wrong, or you lose your phone. You can always just connect the phone to your computer and drag the files over, but this requires that you remember to do it frequently. It's even better if it happens automatically, and fortunately there are several places you can backup to in the cloud:

Can I backup my computer by creating an image?

Don from Montana

Episode 1347

Don wants to know if imaging is the way he should be backing up. Leo says that imaging is good for creating a version of his computer that is frozen in time, so he can just reload it. After that, he should be making incremental backups of his data. Leo advises three backups, on two different formats, with one off site. And if he has versioning, that's even better.

How can I get my data from Verizon?

Louis from Michigan

Episode 1346

Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.

Why can't I get Time Machine to work in macOS Sierra?

Lance from Los Angeles, CA

Episode 1343

Lance upgraded to macOS Sierra and now his Time Machine isn't working. Apple Care hasn't been able to solve the problem either. He's even reinstalled the OS and Time Machine. It just hangs about 2/3 of the way through the backup. Leo says that nobody really likes Time Machine, especially when it doesn't work. No one really knows how it works, either. If Apple can't figure it out, it's a lost cause.

How can I set Google Drive to backup automatically?

Rick from Torrance, CA

Episode 1339

Rick backs up his computer to Google Drive. How can he make it automatically backup? Leo says Google Drive, DropBox, etc. have a sync folder. He can just put the files he wants backed up in that sync folder and it will backup automatically. He'll have to download the Google Drive app to do it.

What about the Google Pixel? Leo says he loves it. It has a great camera, is snappy, and has a gorgeous screen.

How can I backup programs?

Judy from Texas

Episode 1336

Judy faithfully backs up her data and she has all her data in a master backup folder. She's having issues backing up program install files, though. Leo says that Carbonite should back up everything, but it may not be the default setting to backup install files. If Carbonite says that EXEs won't be backed up regardless, then one option is to ZIP up the file, and Carbonite will back up that file. It would be a good idea to backup her data to two external drives and then take one off site. Then she can swap them every time she does a backup.