backup

Can I update to macOS High Sierra?

Episode 1512

Barbara from Redbluff, CA

Barbara would like to update to macOS High Sierra, but she thinks that she can't update it because she hasn't updated in a long time. Leo says you can. The way you can do it is to go to the last version your computer can handle directly. If that's macOS High Sierra, then just go to the app store download it and install. If you're getting notifications, then you're golden. It'll take awhile though.

https://support.apple.com/kb/SP765?locale=en_US

Why do I have to reauthorize my Synology backup with Time Machine?

Synology DiskStation DS216

Episode 1508

Tim from Franklin, OH

Tim uses Time Machine for his backup, but the backup fails intermittently. His Synology NAS is citing improper credentials as the cause. Leo says that encryption certificates need to be renewed from time to time, and if he's encrypting his data on backup, that could be the issue.

There is a post on Synology forums about this: Time Machine, Making it Work. Learn from my Suffering. There are some steps that can help.

Why am I backing up two copies of everything?

Second Copy

Episode 1508

Paul from Columbus, OH

Paul had a Dell XPS computer, then he got an iMac running Boot Camp. He hasn't been backing up since December. He changed the file structure when he moved to the new computer, and now his backups are duplicates instead of a select backup folder. Leo says he can tell his operating system where his home folder is in the partition. Once he's done that, he can delete the duplicates.

Why does iCloud delete my pictures when I remove them from my phone?

iCloud Photos

Episode 1498

John from Orange County, CA

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

Why can't my new computer see the data on my old hard drive?

Western Digital MyPassport

Episode 1495

Bonnie from Costa Mesa, CA

Bonnie bought a new computer and plugged in her external hard drive. She can see the data on her old computer, but she can't read it on her new computer. Leo has a hunch that her WD Passport runs a proprietary utility that encrypts her data to protect it. She probably will need to install that same software on the new computer in order to see the data.

Have I lost all my images on my old phone?

Samsung Galaxy S8+

Episode 1484

Chester from Bellflower, CA

Chester had to return a phone, and he wants to know how he can get the old photos off it? He's told he has to get them off the cloud, because the phones were returned. Rich says that if his phone didn't have a miniSD card that the images were saved on, they're probably gone. If he turned on cloud backup, however, he may find them there. Samsung has a service called Samsung Cloud. He should log in and see if he can find them there. This is why he should have more than one backup solution.

What can I do if my NAS has gone bad?

Western Digital Sentinel DX4000

Episode 1468

Bruce from Villa Park, CA

Bruce has a network attached storage (NAS) drive and he's getting an error message. He's worried he's lost the data. Leo says that if the network RAID was set to RAID 0 or "scary RAID" then there's a chance that's the case. But if it was set as "redundant" then if one drive has gone bad, replacing it will fix it. The error message Bruce is getting indicates the entire Western Digital NAS has been corrupted and the only thing he can do is reboot the NAS and see if it self-corrects. Bruce also said that the error occurred with all the drives taken out of the machine.

Create a Disk Image in Windows

One of the best ways to make a backup of your drive is to create a "disk image." This will essentially take a snapshot of the drive and make it bootable so you can restore your PC to that moment in time if your drive crashes. There are a number of third-party tools that you can use to do this, but Microsoft actually has included the ability to create a disk image right within Windows. Here's how to get to it: