Carl has made backup flash drives, but he can't read the Word Office files that are on them. Leo says that the files are .DOCX files created by Word and he'll need to open them with Word. Instead, what he's seeing is "word salad" which is Word format commands that tell the software what fonts to display, indents, margins, etc. So if his other app doesn't understand the format, he should try using Word's built-in backup solution, then restore it with the other copy of his app. There could be something that gets corrupted in the transfer by just dragging and dropping.
Philip keeps getting messages that his OneDrive is full on Windows 10. Leo says that OneDrive is built into Windows 10 and it syncs his data to it online. He can't really remove it, but he can disable it. This article at support.microsoft.com explains how to do that.
Paul has an iPod with some unreplaceable media on it. It won't let him charge anymore and he's afraid he's lost his media. Leo says it depends on how old it is. He should look on the back and see what the model number is. Chances are, the battery just doesn't hold a charge anymore. He may be able to replace the battery. Before he does that, though, he should try and get it powered up by connecting it to his computer. If it powers up, then he can get the data off with iTunes. If not, that model iPod has a spinning hard drive in it, so he could remove it.
Barb wants to give her old iPad to her granddaughter. She wants to know how she can transfer her old data onto her new iPad and then wipe the old one. Leo says to connect her iPad to her computer and fire up iTunes. Then she can run the backup and sync utility (it should run automatically). Then, she'll check the iPad icon on iTunes and see when it's synced. She can also check encryption. That will encrypt everything including passwords. She'll just give it a master password, and then it'll backup the iPad.
Mike has a 1 TB thumb drive that shows up as a 2 TB drive. Leo says it could have been mislabeled. He should look in his disk management console. He can get there by right clicking on the Start menu, and selecting disk management. It will give him a more accurate indication of the size. If it's 2TB, then it was mislabeled. Also, since Mike bought it off eBay, it's something to be careful with. Can he use it to copy another hard drive? Leo says sure. He should try DriveImage XML to do it.
Eric converted to High Sierra on his Mac and chose APFS on Time Machine. Now he's got trouble. Leo says that Apple cautioned not to do that. Can he at least downgrade? Leo says that the good news is there was no data lost, so he could format it to downgrade from APFS and then let it backup again. Eric should check out this article at macobserver on how to use Time Machine with APFS. He shouldn't convert to APFS if he has a Fusion drive just yet.
Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.
Chip has over 400 apps on his Android phone, along with hundreds of contacts. He wants to know the best method for transferring all of that data to a new phone. Leo says that first of all, both Samsung and Google will backup his data. His previous phone was an HTC, and his new phone is a Samsung Galaxy Note. Leo says even if the two phones aren't from the same company, Android will still prompt him to transfer some of the data through NFC by touching the phones together. Google syncs his settings, and on Samsung phones it's under "Cloud and Accounts" in Settings.
Jerry is a network admin for an print shop. Has a ton of data to manage. He backs up to a Drobo 8 drive NAS, but they're looking to go with a cloud solution. It would take months to backup to one, though. Is there a faster way to do it? Leo says that it takes so long because the upload speeds are always slower. It's better to send them an external drive that has all the backups on it. Carbonite is a good option. Amazon Glacier is another one.
Chris says that his Time Machine won't let him set when the backup happens. It just does it when it wants to. Are there any alternatives? Leo says that SuperDuper is a better option. It can not only back up his internal drive, but it can make his external drive bootable so that if his hard drive dies, he'll be back up and running within minutes or even seconds!