AT&T

Why does AT&T's U-verse look so compressed?

AT&T U-verse

Episode 1071

Rob from Fairfield, CA

Rob has AT&T UVerse and looks really compressed. Leo says he hears that complaint all the time. It's likely that U-Verse does use a lot of compression, even though it's fiber, so they have no loss of bandwidth. On top of that, channels also are compressed. So there's compression all along the line. This is why broadcast HD is always the best, because there's no compression over-the-air.

Why am I having so much trouble with Netflix streaming?

Netflix

Episode 1067

Steve from Los Angeles, CA

Steve loves watching Netflix but he's not getting a consistent connection. Leo says that consistency is the key for Netflix streaming. Steve's provider may be artificially slowing down the service in order to make him want to buy their competing services. That's what Comcast did. He could try using a wired connection instead of than Wi-Fi. Steve can also try using AppleTV. The streaming is far better because Apple routes the streaming through their own data center.

How can I get an iPhone unlocked to work on Straight Talk?

Episode 1040

Carol from San Diego, CA

Carol bought an AT&T phone but can't unlock it without a phone number to use it on Straight Talk. Leo says it's not likely that she'll be able to get AT&T to unlock it. Leo said that Carol bought it at the subsidized price, so she'll have to go with AT&T for two years. Unless it's a used iPhone, in which case Leo says that Carol can get it unlocked. If she's an AT&T customer in good standing, she can. But since Carol isn't, then she'll have to go to with AT&T Straight Talk in order to use it.

How can I stop my Android phone from crashing? (Part 1)

Episode 1030

Will from Springfield, IL

Will has a Samsung Galaxy S3 and it just keeps rebooting and crashing on him. Leo says that it sounds like it's overheating and it's likely that since he's had it for a year, the warranty lapsed. Leo recommends reinstalling the OS by using the "erase and reinstall" option in his security settings. If that doesn't work, then Leo advises taking it back to the Carrier's store and explain the issue to them, they may replace it.

Beware of this AT&T Cell Phone Scam!

Episode 1030

Mike from El Segundo, CA

Mike was hit with an AT&T scam that hijacked his personal information with a phone call thanks to a technique known as "Spoofing." Leo says that often these scam calls are done by legitimate call centers during their "down time." That's why they sound so authentic. Mike said they asked him to participate in a survey about quality of service, told him they would put a $40 credit on his account and asked to verify his zip code and last 4 digits of his social security number. Before giving them that information, though, he asked some basic trivia questions about AT&T.