Penny has been using Webroot and wants to know if she should renew it or not. Leo says not to renew it. She should just uninstall it and rely on Windows Defender. It's free, and Microsoft updates it regularly. She may, however, need to download a stand alone removal tool from Webroot, which will smartly remove all the junk that her antivirus leaves behind.
Andrew bought a new MacBook Pro with the Vega 20 graphics and i9 processor. He hooked it up to an external monitor and the display is flickering. This is the top of the line laptop he paid $4,200 for. What's wrong? Leo says Andrew should take it to Apple to look at it, because it sounds like a hardware issue. He returned it and got a replacement, and the new one is flickering as well. Leo says to change cables and change displays. Eliminate all the easy things. Unfortunately, since even happens on the laptop's screen, Andrew really needs to take it back to Apple and have them fix it.
Blaming a weakened economy in China for lackluster sales of the iPhone, Apple's CEO Tim Cook sought to explain their huge drop in stock value this week, and as such, Apple has stopped trading until they figure out what's going on. That's not a good thing, but it's pretty clear that the company hasn't really had a good sales experience over the last quarter or two, and Cook expects the next quarter results to be no better. Leo says it was only last August that Apple became the first company to be worth a trillion dollars.
Jason's iPhone 6S battery is swelling. It's the third time it's happened. Leo says he'll have to go to Apple and have them escalate the issue. He should do that fast because the battery replacement program is ending. In fact, maybe he should make the case for a new iPhone 6S altogether.
Cotton has a 2013 MacBook Pro, and recently had to buy a battery from MacSales.com because it began to swell. He also replaced the SSD. He had to remove the battery with acetone because it was glued in. But after installing it, the laptop was dead. Leo says to head over to iFixIt.com and check out their instructions on replacing the battery in his laptop. He may have missed a step. But it's also very possible that Cotton may have shorted out something like a fuse.
1. Facebook had a terrible year, starting with leaked information to Cambridge Analytica of up to 87 million users. It lost 19% value, up to $100 billion, the biggest loss in the history of the stock market. Mark Zuckerberg lost $40 billion personally. And there was congressional investivations. All told, Facebook had 21 scandals centered around privacy violations. It was as bad a year as Facebook could get.
2. Apple lost 20% of its value. It went from being the first trillion dollar company to no longer holding that title.
Henry heard that Apple will be releasing a new version of AirPods. Should he wait? Leo says that there won't be a completely redesigned AirPod for another year, according to insiders.
Debbie has a 2009 iMac and her video card is going out. But Apple says it's too old to fix. Leo says if she can afford it, the new iMac is far better than that 09. Another option is a Mac Mini. She can bring her own screen, keyboard and mouse to it. It'll save her some money.
Bruce recently bought a 15" MacBook Pro, running Windows 10 dual boot with MacOS and BootCamp. Can he run multiple monitors with it? Leo says yes he can, but with a dock makes it really easy. He can find them at MacSales.com. Leo runs up to three in extended mode and it's the best way to work. But Leo says it may be better to get a Mac Mini with an ultra wide 34" curved monitor.
Charles' CD player is dying, so he's thinking of getting an MP3 player. Leo says that physical media is fading away and going digital is a good idea. He can take all the CDs he owns and "rip" them into an mp3 format. But it's likely that everything he owns and wants to listen to are available now using music streaming services like Spotify, Pandora, or Apple Music. They're around $10 a month or $15 for a family plan.