Two years after it announced the surfboard like Qi charging station known as AirPower, Apple announced today that it was cancelling the product, citing engineering issues. Leo says that according to iFixIt, Apple probably never would've been able to get it approved by the FCC. Apple did release the AirPods 2, which now has wireless charging. So while you can't charge your iPhone and your AirPods at the same time, you can now charge both wirelessly.
Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.
Robert is wondering if he needs to get an Antivirus for his smartphone. Leo says it would be unnecessary since the phones' Operating Systems are already quite secure thanks to Apple and Google's efforts. An Android device, for example, will scan apps downloaded from the Play Store (which is the best a 3rd-party app can do anyway).
LeAnn has an older Mac laptop that she wants to upgrade. Leo says the best thing to make your old Mac faster is to get an SSD drive. Adding more RAM will boost it as well. Should she downgrade to OS X Sierra? Leo says that High Sierra is actually faster, so there's no need to downgrade. But make sure to back up the existing hard drive before changing out.
Dan has a 2011 iMac and wants to know if he should upgrade to an iMac Pro. Leo says that the 5K iMac is still a great computer, but he doesn't know if he would spend the money to get the Pro version. One thought is to go with the new Mac mini and get a big monitor for it. June will be WWDC, and Apple frequently announces new iMacs in June, or in the fall. So if he can wait a few months, he can find out. If he can't wait, then Leo suggests looking at the Mac mini.
If you're going to buy a hub for home automation, Leo recommends purchasing from a tech company that's dedicated to IoT. Samsung SmartThings is a good, safe choice, and they use the Zigbee and Z-Wave protocols. Apple is making it difficult for companies to support Homekit, and Google has its own items that they may pull the plug on anytime. Unfortunately, a company like Lowe's just isn't big enough to support the breadth of the internet-of-things, which is why their IRIS service is being discontinued.
Fifteen states now have bills posed to allow citizens the right to repair what they buy. Meanwhile, companies like John Deer and Apple are being very litigious in preventing third parties from repairing their products.
Ray wants to know if you can dual boot a Windows machine with Apple OS X. Leo says no. You can go the other way around and boot up to Windows 10 using boot camp, but you can't make a Windows machine run OS X unless you do a "hackintosh" setup, which is a direct violation of Apple's terms of service. Plus, Apple won't sell you a copy of OS X without a computer.
Patty has new iPad and she hasn't been able to unlock it. There is a process that Apple uses called "IForgot" that will help you to recover and reactivate your iPad. Here's a tech note on how - https://support.apple.com/en-us/HT204306. This page will walk you through. If that doesn't work, then your next move is to go to a nearby Apple store or call Apple support. You'll also need to know your AppleID.
Jack's iMac runs El Capitan, and his iMovie and Garage Band have stopped working. He has been told he has to upgrade to get them working back. But he's hesitant. Leo says that it's OK and you should upgrade. Apple isn't like Windows. You can safely go to Mojave, or at least High Sierra. Why did your apps stop working? That's a puzzle. Maybe your graphics card is too old? Or Apple may have just broken the connectivity. Upgrading to Mojave though is important for security reasons.