Apple

Why do I lose my external hard drive when my Mac Mini goes to sleep?

Episode 1490

Mars Worm from The Chatroom
Mac Mini

Mars Worm in the chatroom is having issues with his hard drive unmounting in his Mac Mini when it goes to sleep. Leo says that computers going to sleep has always been a pain, going back to the early days. Hibernation is even worse.

There is a tech note from Apple about that here, at support.apple.com. It's also talked about at blog.grapii.com.

Should I wait to buy a new iPad Pro?

Episode 1484

Kevin from Tampa, FL
Apple iPad Pro

Kevin wants to know if he should wait to get a new iPad Pro. Apple will be announcing a new one either at WWDC in June or sometime this fall. Rich says that nobody really knows when Apple is putting out a product, but there is a website that keeps track of when previous models have been released. Kevin should check out BuyersGuide.macrumors.com. They give recommendations on the best time to buy Apple products. According to the buyers guide, the 10.9" iPad Pro is due for a refresh since it was introduced at WWDC last year.

How can I get access to my Apple ID?

Episode 1482

Jack from Maine
Apple ID

Jack is in the banking industry and he recently left his job. But when he did, he lost his Apple ID and they remote wiped his phone. Will he have trouble switching it over to a new Apple ID and will he lose all the apps, music, etc. that he bought? Leo says that Jack should be able to go to the Apple ID and change the email associated with it. They'll look for confirmation on the old email, though. He'll need to also log into the old Apple ID account and turn off Find My iPhone and back up to iCloud.

How can I use my Apple lightning headphones with a regular headphone jack?

Episode 1477

Steve from Birmingham, AL
Apple EarPods

Steve wants to use his lightning headphones into a regular headphone jack. Leo says he probably won't be able to do that since the Lightning connector is proprietary. Those Lightning headphones are for one thing only — for use with the iPhone. Walmart does sell a female-to-male Lightning adapter, and there's one that actually comes with the Apple Pencil as well. Leo's not sure that this would actually work, though. It may be easier to just buy a cheap pair of earbuds that would have the proper connector.

Apple to Hold Education Event in Chicago

Episode 1474

Apple iPad and Apple Pencil

Tuesday, Apple is holding an education event in Chicago, and many believe that they will be offering a lower cost iPad for education along with the Apple Pencil. But they may also update the MacBook Air. Leo says that Apple will need to get the price down to around $250 in order to compete with Chromebooks in the education realm.

UPDATE: Find out what Apple announced here (theverge.com)

What does the long beep mean when I try to boot up my iMac?

Episode 1474

Bob from Alpine, CA
Apple iMac

Bob put his iMac to sleep and then when he went to wake it up, he got a "bong" with a blank screen. Leo says that those tones indicates different things depending on the tone. Here's a list. It's possible the backup battery in the computer is dead and needs to be replaced. But it could also be a failed hard drive. It could also be an EFI ROM update is in progress. If you hold down the D key when booting up, you'll go into diagnostic mode. If that doesn't work, then you have a major hardware failure.

What should I buy for my first smartphone?

Episode 1474

Richard from Tampa, FL
Apple iPhone SE

Richard is looking to get his first smartphone. Leo says the most important question to ask when getting a first smartphone is what phones his friends and family use. He should find out what carriers they have and how happy they are with them. Apple's iPhone makes an ideal first phone because it's so easy to use, but his friends and family will be his first line of support when he's learning to use it. The iPhone is a bit pricey and there are some good budget Android options out there.

Scott Wilkinson on Home Theater

Episoide 1473

Scott Wilkinson

There's talk that Apple has bought a MicroLED display company called MicroView. Some think that indicates they're going to make a TV, but MicroView tends to mean that they are going to bring those screens to mobile phones or even the Apple Watch. The Apple Watch displays 320 dpi, but Scott has heard of breakthroughs to 1600 dpi. If you get to the point that you can't see the dot, then it becomes pointless to get any sharper. Leo says that the reason to get DPI that high is for Virtual Reality, and that really may be what Apple is up to.

How can I email files securely?

Episode 1471

Fred from Fort Worth, TX
Email

Leo says that Fred is right to be concerned about the security of sending emails because the contents of the messages can be read along the way. If the email is going from one Gmail address to another, however, it would be secure. Ultimately, though, Leo doesn't recommend sending attachments at all. Opening attachments is how most people end up getting infected, and it doesn't just affect that person either. It will spread to all of that person's contacts, affecting their family, business, and the internet as a whole.