Apple

I got results from writing to Apple CEO Tim Cook!

Episode 1072

Michael from Los Angeles, CA
Tim Cook

Michael called in to say that he had an issue with Apple, so he took Leo's advice and wrote to Apple CEO Tim Cook. He bought a new MacBook Pro from Apple, and was in the Apple store every week because of issues he was having with it. After sending a letter to Tim Cook, he got a call from Cook's office. They assigned him a tech, and followed up with him every day on the different things they had tried. After working with them for 10 days, his drive failed completely. He sent the computer into Apple, and they sent it back working perfectly.

Why do I keep getting the spinning beach ball on my Mac? (Part 2)

Episode 1071

James from Woodland Hills, CA
Mac Beach Ball

The spinning beach ball means the Mac is working on something. This could be a failure in the program, the operating system, or the hard drive. As computers get older, hard drives get harder to read, and the computer takes longer. Since James' iMac is quite old now, it may be time for a new one. This symptom is difficult to diagnose accurately.

Did I buy the right MacBook Pro?

Episode 1071

Mike from Glendale, CA
MacBook Pro

Mike bought a MacBook Pro recently, updating it through Apple's build to order interface. He needs a CD player, though. Leo says that the base model is the only one that still has a CD player, but the down side is, it also has a spinning hard drive and no retina display. The problem is, for $100 more, Mike could've gotten a retina display and much faster performance with an SSD drive. If he doesn't need all that, it's fine. But he won't save much doing it.

When is the new Mac Mini coming?

Episode 1071

Roger from Ogden, UT
Apple Mac Mini

Roger wants to get a Mac Mini, but Apple hasn't upgraded it in a long time (Oct 2012). Leo says that is a common complaint with Mac fans. It's a shame too, because it's very affordable and a great product. It seems like Apple doesn't care about anything but mobile these days. It's like they have a limited attention span. They're all mobile now with iPhones and iPads, and they are less worried about the desktop computing experience. Leo's been hearing rumors for months about a new Mac Mini coming, but nothing has materialized.

Chris Marquardt

Episode 1068

Leo wants to know what Chris does when he travels and what laptop he uses. Chris says he uses a MacBook Air. It's nice and compact and works great on airline tray tables. Since his has an i7 processor, it really does a great job managing his photos. It may take awhile to render, but it works good enough. In his book "1 Hour 1000 Pics", he talks about how to use your computer to manage and weed out your images. It's more about your discipline.

How can I have separate Apple IDs for the family?

Episode 1066

Todd from Petaluma, CA
iOS Apps

Todd would like to have separate Apple IDs for his kids. Leo says users can have up to 5 Apple IDs per credit card, but only two Apple IDs per device. iTunes allows 10 devices with 5 computers. Todd will have to remember to deauthorize them when he stops using a device.

Leo also says that he can have as many iCloud accounts as he wants, and that's good for backing up photos to Photostream. Todd can have a separate iCloud account for Photostream and then a separate Apple ID for purchases and iMessages.

Apple Releases iOS 7.1 Update

Episode 1066

Apple has released iOS 7.1 for iPhone and iPad, and Leo says users should run, not walk, to install it. It solves a lot of problems that have creeped up. It does seem to have battery problems, however. Leo advises resetting the iPhone after you update it, that should clear out the "cruft" and get it back to it's usual battery life. Leo advises going to Settings > General > Reset > Reset All Settings. Don't choose the "Erase All Content and Settings," as that will erase all data as well.