James wants to know if Gazelle offers reliable refurbished Apple devices and if it's worth it to buy from them. Leo says that he's used Gazelle, and they offer a 30 day money back guarantee. So it's worth buying from them as an alternative to the factory refurbished items from Apple itself. He should remember that he's still buying a used device, but it's certainly better than buying from eBay. If he buys from them, he should stress it for those 30 days. He should charge it, run it down to zero, and charge it again. He should do that several times to test the battery life.
This past week marked the ten year anniversary of the release of the original iPhone. Leo remembers waiting in line for that iPhone. By today's standards it's tiny, but it was so much better than anything else that was out at the time. When Steve Jobs first talked about it in his keynote address, he introduced it as three new products — a widescreen iPod with touch controls, a phone, and an internet communicator. He kept repeating those three things until everyone understood it was one product, the iPhone.
Thomas is going to college this fall, studying computer science. He wants to get a new laptop to supplement his desktop at school. Should he buy a MacBook Pro? Leo says that he should and the reason is that Macs are built on the Linux kernel, making it ideal for computer programming. Before he buys anything, though, he should call the school and talk to the head of the Computer Science department and ask their recommendations. Worst case scenario, he can buy the Mac and then install Windows or Linux on it. The downside is that they are more expensive.
This week is the tenth anniversary of the iPhone's initial release. Leo says he actually waited in line for it for a few hours, and was a part of the fun of that new product. But he also says that we don't see lines anymore. The head of Apple's consumer division says that it isn't good business to make people wait in line anymore, though it's good for PR purposes. Which is why Apple shifted to a preorder model.
Apple announced new iPad Pros at its event a couple weeks ago, and Leo has the new 10.5" iPad in studio. He's had it for a little more than a week, and he has thoughts on it after using it for awhile. It looks very familiar compared to past iPads, and the changes to the new one are incremental. There's finally a decent camera in it — it has the same camera as the iPhone 7. The new screen is remarkable as well, it has richer colors and is more accurate. It also has a snappy A10X processor, which is noticeably faster — it even bests the latest 13" MacBook Pro.
On Sunday's Tech Guy show, Jason Snell of SixColors.com was filling in for Leo Laporte and shared a tip about managing your Apple ID. Not many people are aware that Apple has a page for doing this at appleid.apple.com. You can change the email addresses and phone numbers associated with your account, add/change your trusted phone number for two factor authentication, change your Apple ID password, change payment and shipping info, and more.
James says that on his Mac, Apple has taken away the color icons in the sidebar. Jason says that sometimes Apple just decides to break stuff because they know better, or it fits into their overall plans for the software — removing features while bringing in others.
Jason recommends checking out an application called DragThing. This would allow James to have a separate dock where he can put more applications. Then he can stop using the Finder sidebar for that.
Steven has an old MacBook Pro that has Windows 8.1 installed with Boot Camp. He'd like to dump Windows now and get that space back. Jason says he can open Boot Camp Assistant and click through to the partition utility and use it to remove the partition. He'll just need to click "restore." That will allow him to restore his Mac to its original configuration. Sometimes that doesn't work, though, so he can delete the Windows partition in Disk Utility as well.
Dan has 2 factor authentication, and he keeps getting a notification that someone is trying to log in using his Apple ID and he gets knocked off his sign in. Can he change his login ID to eliminate it or will he lose all his purchases? Jason says that he's had that issue and it's very annoying.
Steve has a 2009 iMac and he's been waiting to upgrade. Now he's ready to get a 27" model, but it says he can only upgrade RAM to 32GB with the midrange models. Steve has read that he can go up to 64GB and it will work. Jason says that the midrange can go up to 64GB, but the lower end is only up to 32GB from Apple. Third party RAMs chips are available, but Apple would rather he spend $200 more to get the next level iMac. He advises buying the iMac with the least amount of RAM available and then upgrade the RAM from a third party. OWC and Crucial are good places to get them.