Apple

Why can't I sign up my son for his own Apple ID?

Josh from Sun City, CA

Episode 1214

Josh wants to set up Family Sharing so that his son can access purchased content without having access to everything else. He went to create a separate Apple ID for his child, but Apple said it requires a credit card to verify that Josh is an adult. Apple says he could use a credit card to confirm it, and then remove the payment information afterwards. But Josh doesn't have a credit card, and Apple doesn't seem to have any way around that. Leo says Apple is really missing the boat here by not offering some sort of backup verification option. Leo suggests writing to Tim Cook.

What laptop should I buy my grand daughter for college?

Episode 1213

Julie from West LA
Apple MacBook Pro

Grandma Julie called a few weeks ago and Leo advised her to get a MacBook Pro for her grand daughter. Leo says that the 13" version would last her all through college. But it may be a good idea to go to the Apple Store and check which one she likes best. There's also the MacBook Air, which is a nice light version. In the middle is the standard Macbook with Retina, but it's a bit pricey. Leo has a 13" that he carries around and it's not bad. The Retina display is beautiful.

What happened to all my music with Apple Music?

Episode 1208

Ellie from Honolulu, HI
Apple Music

Ellie says that Apple Music has screwed up her phone. Leo says that the problem lies with having iTunes Match. What that means is that her phone isn't setup with iCloud Drive, so her phone just doesn't see the files. It hasn't been deleted, it's still in the cloud. iCloud Music Library and Apple Music must be turned on. Otherwise, it will only see the puchased content.

What computer and accessories should I get for drawing?

Episode 1203

Pat from El Segundo, CA
Microsoft Surface

Pat is a watercolor artist, and is wondering what computer, printer, and DVD player she should get. Leo suggests getting something that would allow her to draw into the computer, though. For that, Leo would recommend the Microsoft Surface tablet, even though Pat has always had a Mac. He recommends that because of the stylus and the touch screen of it. To do a similar thing with a Mac, Pat would need to spend more to get a Wacom Cintiq, which is very expensive.

How can I sync all my Macs?

Pat from Carson, CA

Episode 1204

Pat has four macs in various locations and wants to know if they will all be synced with iCloud like DropBox does. Leo says yes and no. It will sync, but not via a folder. The key is all the same Macs running the same shared Apple ID. Can she go work on different macs simultaneously? Leo says that could be problematic. To do team operations, a good third party app is GitHub.

How can I move my iTunes music to Android?

Episode 1203

Jose from Paramount, CA
iTunes

Jose has lost some of his iTunes music from his mobile phone. Leo says that while iTunes says he's responsible for it, he can ask them to restore them and chances are they will do it. But he also has an Android phone right now. So how can he move them over? Leo says that Apple uses AAC, a standard form of music encoding.

Once he has his music, then he can use a third party solution like DoubleTwist, which can move them over for him. Then he should back up his music!

Why does it seem like more people have issues with Apple products lately?

Episode 1201

Bob from New Mexico
Apple iMac

Bob says he's noticed that Leo has been getting more calls from people having problems with Apple than ever before. It used to be that everyone called about Windows. Leo says no technology "just works," and they all have problems. Leo uses Macs though, and he thinks that people call him because he's more Mac friendly than his competitors might be. Macs tend to be more virus free, but that could just be the fact that virus makers use Windows more. Apple's desktop computers are still not the dominant platform, though.

Why do car companies put touch screens in cars when they want us to keep our eyes on the road?

Mike from Maine

Episode 1202

Mike says it's ironic that cars with computer touch screens make it impossible to keep our eyes off the screen when adjusting the radio. They want us to keep our eyes on the road, but they include touch screens and that's nuts. Leo agrees with Mike. Leo says that car companies, and even Apple and Google are looking for hands free solutions including voice operated directions, which work with a smartphone. But Leo doesn't know if that will make things better or worse.