Ron bought a MacBook Pro. It's his first Mac. It was working great and a month later, he started getting error messages and it crashes. He backed it up and took it to the Mac Store to have it looked at. But it came back without Bootcamp on it and they never figured out what was wrong after several trips back. Leo had a similar problem with his MacPro and they discovered it was bad RAM. It sounds the same. Or the hard drive.
Josslyn is looking to replace her XP Desktop with a laptop. Her son has a MacBook Pro and he really likes it. Leo says that it's important to stay within the family as they can be your support system. So a MacBook Pro would be a good idea. But an even better idea is the MacBook Air because of it's long battery life and it's super light.
Ron's wife has an iPad 2 and he wants to know if upgrading to iOS 7 will be a big deal for her? Leo says that there is an update that can be used, but once you go to it, you can't go back. There is an iOS 6 update that covers the gotofail bug, but it isn't covered with the iPad. So Leo says the best thing she can do is just be cautious of her online behavior. And Leo suggests turning on two factor authentication with everything. The Bank, your email, Paypal.
Jack wants to know if an SSD will make his MacBook Pro perform better. He's noticed that it takes longer to open websites. Leo says it absolutely will. SSDs are very fast and it's likely that Jack's regular hard drive is starting to fail. So now is the right time to make a change. The other thing to do is reset Safari, which will clear out the cache, cookies, and website history. He should also remove his extensions. That can slow things down as well.
We talked last week about a flaw in iOS and OS X Mavericks called "Goto Fail" that would allow a malicious user to intercept the traffic of any secure transaction. Apple patched the bug on iOS with iOS 7.0.6 quickly, and just earlier this week they patched Mac OS X Mavericks. Make sure to update both iOS and OS X so that your computers and mobile devices are secure.
Conrad has a Mac and he's having trouble with his hybrid hard drive. He's tried formatting and partitioning it using Disk Utility and he gets an "can't allocate memory" error. Leo says it sounds like a bad hybrid drive. The fact that it's a hybrid drive shouldn't matter because the hybrid part is handled internally by the drive circuitry. It should appear as a single drive to Mac OS X.
Leo bought a Mac Pro and it's a great machine, but it suffered from an intermittent problem. After hours on the phone with Apple Care, he finally gave it to his techs at Tech Guy Labs to troubleshoot. It turned out to be a bad memory module.
Users of all iDevices should update to iOS 7 immediately, as Apple just released an emergency update to prevent "man in the middle" attacks that could compromise your data. It's also a vulnerability with OS X, but a fix isn't out for that just yet.
John got an old Macintosh SE and he keeps going through hard drives. Where can he find more of them? Leo says that the hard drives he's using are old and used and just plain worn out, since the Mac SE is 30 years old. eBay may be a good way to find those. Leo also recommends EveryMac.com, and LowEndMac.com. Since it has an external SCSI port, Leo says that John could use a more modern drive with a SCSI interface. Then he could daisy chain it.
Aurelia has a 2007 MacBook Pro and wants to know if OS X Mavericks would work on it. Leo says it's right on the edge and it depends. It may actually come down to RAM. 2GB of RAM is a bit light. Even if it will install, it may be slower, not faster, and it would be difficult to go backwards. Apple's recommendations call for 2008 or later. Leo recommends going with Lion, but no later. It's really time to start saving up for a new Mac.