Tom's Samsung Galaxy S4 is having issues connecting to his computer without KIES. Leo says he won't really need it, since he can go into the settings and select MTP or PTP mode. The former is for mass media and the latter is Photo transfer protocol. Also, he should check the autorun settings. The chatroom also suggests replacing his USB cable.
Jerry wants to get his Samsung Note 4 mobile device repaired. It keeps booting. Leo says that mobile devices are now generally considered disposable. Leo says to try refreshing the phone. To do this, he should go to Settings > Backup and Reset > Restore to Factory Defaults. If that doesn't work, then he could try calling Samsung and ask if they would repair it. They'll really want him to buy a new phone, though.
Ted bought an old Nokia cell phone but he can't hear anyone when he calls. He's going to get a new one, but he needs to go from Windows Phone to Android. How can he do that? Leo says that Google is his friend! He should sync his phone with Gmail and Google Contacts and then when he logs into his new phone, it'll all be there. Even the email will be there because it's IMAP, and it'll still be on his old IMAP servers as well.
Bob clicked on a link in an email, and now he's having issues with his phone freezing up. He pulled the battery and replaced it, and now it works OK. Was it malware? Leo says probably not. These days malware doesn't want to get noticed. It works quietly in the background.
Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!
Keith has three Android phones that are all acting up. They take forever to read and boot up. Leo says that Keith can do a complete reset and restore, but he can also do a deeper reset, which will wipe everything including the cache. His Transformer may also need a new SSD, as they do wear out.
Leo has the Samsung Galaxy Note 7, which he says Samsung rushed out before Android 7 launched this week in order to try and leach off the iPhone sales in the fall. It's got a nifty adapt sound feature that allows you to dial in the sound of the phone should you have hearing impairments. It supports microSD cards again. The TouchWiz interface is definitely lighter, so it's not as annoying as on previous models. You can't break the stylus in this one by putting in it wrong, either. All in all, Leo says it's an excellent phone and he likes it a lot.
Matthew is looking at the Google Nexus 5X but he's also looking at the OnePlus X. Leo says that both are good, but the Nexus 5X has the benefit of having a fingerprint reader. If he can do without that, then sure. Leo also recommends the Motorola Moto G. The One Plus Three is about to come out too, so if he can wait, it might be worth it.
Leo got the Samsung Galaxy S7 Edge and here's his first impressions:
Thomas has a OnePlus One phone, and he's having problems with it rebooting on its own. What can he do? He can't contact the company. Leo says that it's an operating system issue, chiefly the firmware. OnePlus One is a Chinese company that doesn't offer support outside of China. So the best Thomas can do is replace the firmware.
The chatroom says that if he turns off NFC, the rebooting will stop. That lends to the idea that there's a radio issue with it. Thomas should also try doing a factory reset and loading one app at a time to see if there's a conflict with an app.