Naomi bought a Google Pixel as her first smartphone. It takes great pictures, but she couldn't make a phone call unless she cleared the cache and rebooted. It was very frustrating. Leo says that there's clearly something wrong with Naomi's phone since it shouldn't do that. She can't get any help except through the online chat feature. She also got the wrong replacement phone. Leo says she'll have to go to where she bought it and have them replace it with the right model. Only the place she bought it can fix it.
James is looking to get a Chromebook, but he's thinking that as a musician, he may need a Windows machine. Are there online ways around it? Leo says that there are online resources to record audio. Leo says that Chromebooks are great for most people, but it may not be for everything he does. Leo says that before he buys, he should try using nothing but the Chrome browser exclusively for a few days and see if there's extensions that can do what he wants. Leo's guessing that for recording music, the Chromebook may be lacking and he would need a full OS like Windows.
Alan would like a special ring tone on his phone when someone is calling his Ring Central number with an emergency. How can he do that? Leo says that he can set up a rule on Ring Central and then on his Android phone to create an emergency ringtone.
Fern paired her Bluetooth keyboard to her mobile phone, but it keeps trying to bring up the on screen keyboard. Leo recommends re-pairing the keyboard. Go to Settings > Bluetooth, the find the keyboard and "forget" it. Then reacquire it like the first time.
Richard wants to know if moving apps to the SD card will save space. Leo says it can, if he knows how to do it. It's not really easy. Google does have a workaround, through adopted memory, but Leo says it doesn't work very well, depending on what phone he uses. Even if he can do it to save space, he's not saving that much space. The biggest storage hog is data. So why not move the data to the SD card and then keep the app on the phone's internal memory? It's one of the reasons why Apple and Google don't use SD cards.
Stacey says that when she's driving, her Samsung S5 phone starts to overheat, and her battery life has started to get really bad as well. Leo says that using the phone all the time, even while it's plugged in, will cause it to work harder. Phones are higher performing these days, while battery life has been steadily dropping. On top of that, her S5 was one of the worst phones Samsung has ever made.
On Android, if you have more than one app installed that does the same thing, you'll be given an option of which app to launch whenever you try to perform that task. For instance, if you want to ask Google Assistant to navigate you somewhere, by default it will open Google Maps. If you have Waze installed, it may ask you what maps app to use first. Once you tap "always" when opening one of those apps, however, it will use that app and won't ask you in the future. But that doesn't mean you're stuck using that app as the default forever — there is a way to change this later.
Kenny would like to get a cheap Android phone, but he wants it with the latest Android OS. Leo recommends the Motorola Moto G5 Plus. It has a good camera, great battery life, and even a fingerprint scanner. For AT&T, all he'll need to do is plug the SIM in and he's ready to go. They may even have a deal on one if he signs up for a two year contract.
Kurt is in a love/hate relationship with his Apple Products. He got his iPad wet and he tried to get it back by letting it sit in a bag of rice, but it didn't work. Apple will replace it for $300. He chose to buy an Android tablet instead. Leo says that Android tablets are fine and Samsung's tablets are very good. But there are much fewer tablet-aware apps compared to what Apple has. Often times, an Android tablet doesn't use the app very well because the app isn't written to take advantage of it.