Vinny bought a new Samsung Galaxy S10+. Good choice? Leo says it is! But the S10+ design is very sensitive, Leo had to get a clear case to stop accidentally triggering something when he holds it.
Tom got a Google Nexus 6, but the image stabilization in the camera doesn't work, and Motorola (who made it) and Google won't support it. Leo says that Motorola doesn't support it because Google sold it to a company in China, and It's one of the sad things about the phone industry. Leo says if you can return it, do so and get the Motorola Moto G6.
Leo bought the Samsung Galaxy S10+, a phone with 10TB of storage, 12GB of RAM, and a ceramic back. For $1500. Leo says it's a really nice phone. Reviews are mixed, but buyers seem to like it, with preorders doubling the last generation. Samsung has avoided "the notch," but instead, they have a "hole punch," which houses two selfie cameras. Is that any different than the notch? Not really. It's also nearly as big as the Note 9 and has the best screen on the market. But Leo says it's so fast that it's hyper-responsive. It reacts to being touched on the edge.
Robert is wondering if he needs to get an Antivirus for his smartphone. Leo says it would be unnecessary since the phones' Operating Systems are already quite secure thanks to Apple and Google's efforts. An Android device, for example, will scan apps downloaded from the Play Store (which is the best a 3rd-party app can do anyway).
Ken has Android and he's having issues with Chromecast. Leo says that Ken's smartphone is fairly old, running Android 4.3 (too old for Chromecast compatibility). So he'll need to get a newer device under his budget of $300. Leo says that his current favourite budget smartphone is the Motorola Moto G6. He can get them unlocked directly from Motorola for under $200. Google Fi is selling the G6 for $99.
Mike wants to know how to jailbreak his Android phone. Leo says that jailbreaking is for the iPhone and it's not recommended because it exploits known security flaws, which is dangerous. The Android phone equivalent is "rooting" which enables administrator access. This allows one to put other firmware on there. But the Samsung Galaxy mobile phones are very difficult to root because Samsung doesn't want users to. But if users go to XDA Developers and input the exact model of their phone, they can find out how to do it.
David is getting his first smartphone, and is buying a Samsung Galaxy J3 V. Leo says that while technically, it's a smartphone, it's one of the lower end ones. It only has 16GB storage, for instance, which isn't much when you consider the room being eaten up by the operating system. It's also probably not up to date with the OS either. Look to see if the system is updated in the settings. Leo says to get it updated as much as he can. If it has support for microSD cards, then he can add extra storage for music and pictures.
Bill and his wife's Gmail accounts have apparently been mixed up. Somehow, his wife seems to be the account holder on his phone. Leo says at some point, it is possible that Bill's account content was moved to his wife's. Navigate to Google Account Settings, and check which face and email address are being displayed.
Cotton has mostly Apple-based gear at his company, but when he's doing apps he needs an Android device to test and monitor. What should he get? Leo says that Cotton should get a Motorola Moto G6, but don't buy it from Amazon as it'll be filled with bloatware.
Diane is worried that if she has to reinstall the Samsung music player on her Android phone, that she'll lose all 4000 of her songs. Leo says that Android is designed to have music in a single folder accessible by any music app. So she should just use a different app. Leo likes Doubletwist. Can she back it up to her laptop? Leo says DEFINITELY YES! Before she does anything else, she should plug in her phone and drag those songs over to a computer or a backup hard drive. It would also be a good idea to backup her phone to the cloud.