Android

Can I download higher quality photos and videos by connecting over USB?

Google Pixel 3

Episode 1538

Garett from Chico, CA

Leo says yes, all Android phones can do this. He just needs to get a USB cable, either USB Type A or Type C depending on what his computer has. A Windows PC should be able to mount the phone as a drive, but he may need to get software for it if he's on Mac. He can look for "Android File Transfer Manager" which is a free program that allows the Mac to see the Android device.

How can I keep emergency contact information on my phone for first responders?

iOS 12 Medical ID

Episode 1536

Tom from Chicago, IL

Tom has been trying to get his friends to put their emergency health information in their iPhone. Leo says it's called I.C.E., for In Case of Emergency. It allows first responders to access vital information from a mobile phone without having to unlock it. It's called Medical ID, which enables users to put in emergency contact information, blood type, and other medical data.

Tom's wondering how he can do this on Android, though. Leo says Samsung has an ICE feature. But he could also have an ICE message created on his lock screen image.

How can I use both Android and iOS apps?

Episode 1535

Mike from Barstow, CA

Mike would like to have an Android phone, but he needs to use one iPhone app. Leo says that in most cases, most big name apps are available on both platform. But unique apps, like a mixing board app, would probably be solely on one platform or the other. So in Mike's case, it's only available in iOS. All you can really do is pester the app developer to port the app to Android. You could get a low priced iPad for around $250-330 and dedicate it to that one use.

How can I convert raw photos from my phone?

Samsung Galaxy S6

Episode 1532

Jonathan from Nashua, NH

Josh has a Samsung Galaxy S6 that he really likes because he can shoot raw with it. But it was a proprietary version of raw, and Lightroom can't read it. What can he do? Leo says it's up to Adobe to write a converter for it. Josh says that shooting in Camera FV5 shoots raw in a version that can be read, and it can also convert the S6 raw files to DNG. The thing about raw is that it has to be processed in post in order to get the best looking image from it.

Should I make the switch to the Google Pixel 3?

Google Pixel 3 XL

Episode 1531

Andrew from Miami, FL

Andrew is thinking of switching from the iPhone to the Google Pixel 3. How's the camera? Leo says that he's seen images of the Pixel 3 and the camera is blowing him away. Google has really refined computational photography to the point where the images look very much like those shot with a DSLR. It feels great in the hand, too. People don't like the notch though. But Leo says he'll get used to it pretty quickly.

Why does my Bluetooth drop out when listening to music?

Plantronics Voyager 4200

Episode 1530

Artie from The Valley, CA

Artie has a Samsung Note 8 and a Plantronics Bluetooth headset, but sometimes the Bluetooth drops out when he listens to music. Leo says "welcome to Bluetooth!" Leo says he prefers to listen wired to music, which is one of the reasons he keeps buying Samsung. John in the chatroom has the same issue with his device and the Plantronics. For using calls, Bluetooth is fine. For listening to music, it's really not ready for prime time. The chatroom says that Plantronics has an app for Android, which may help.

How can I recover my phone's password?

Alcatel Android phone

Episode 1530

Robert from San Antonio, CA

Robert has a low budget Alcatel smartphone, but he forgot the password to access it. How can he recover it? Leo says on those older Android phones, the easiest thing is to erase it and start over. Most Android phones have a way to get into recovery mode. But if he can't, then he'll have to do a hard reset by pressing the power button and the volume up button at the same time, and hold it there. That should put it in recovery mode. It's a text based menu that he can navigate with the volume buttons until he reaches "reset." Then he can press the home button and that should reset the phone.