Android

Why am I running out of space on my phone?

SD Card

Episode 1591

Andrew from San Jose, CA

Andrew has an old Razor gaming smartphone and he's updated it to Android 8 Oreo. But he's almost run out of space on his SD card, and he doesn't have any photos or videos on it. He backs up everything to Google Photos. What is going on? Leo says to pop your SD card out and look at it. See if it has a ton of temp files on it. You can even format it. Then put it back in. It's also possible Andrew bought a counterfeit card that says it's a 256GB size. It happens a lot, even buying on Amazon. There's also an app called FILES by Google, which can clean out your SD card for you. 

Can an Android Phone Auto-answer?

G6

Episode 1590

Dustin from Virginia

Dustin's mom has limited vision and he got her a Motorola Moto G6 smartphone with apps that can help her read the screen. But she's having trouble answering the phone. Is there a solution that will allow her to simply touch to answer? Leo says that there's a setting in Samsung phones to select any key to answer the phone. There's even an auto-answer option, though Leo's not sure if Moto supports it. Jitterbug's Flip Phone is really easy to use.

Can I roll back an Android update?

Android

Episode 1589

Jerry from Mission Viejo, CA

Jerry has an Android mobile phone and after an update, he lost the use of both his cameras. Can he roll it back? Leo says that the upgrade probably didn't go well and failed, so try upgrading it again. You don't really want to go backwards because of security. Leo recommends doing a factory reset to wipe the phone and reinstall the OS. Be warned though that this will wipe the phone of all data apps and photos, so back it up to Google. But in most cases, that fixes the problem. If that doesn't work, the only way to go backwards is to root the phone.

Why can't I put my phone to sleep?

Pixel 3

Episode 1589

Sam from Costa Mesa, CA

Sam has a Pixel 3 mobile phone that constantly keeps the screen on when he puts it in its holster. How can he stop that? Leo says that you can configure the Pixel in the settings to mitigate. You can create a lock gesture, for instance, or press the on/off button briefly to put it to sleep. Scooter X in the chatroom points to this forum post - https://forum.xda-developers.com/pixel-xl/help/fingerprint-to-sleep-android-9-t3838160

How can I move data to my phone's SD card?

Moto e5

Episode 1587

Mark from Los Angeles, CA

Mark is trying to move hid download folder to his SD card on his Moto e5 mobile device. Leo says that SD cards on Android are a challenge. Generally, the app has to support storing the data to your SD card. Some apps are smart enough, some aren't. Downloaded apps are the same way. If the app doesn't know to check, you're stuck where it puts it. You can move media into the SD card through the storage settings in your phone though. 

What's a good first smartphone?

Smartphones

Episode 1587

Irwin from The Bronx, NY

Irwin has been using a flip phone for most of his life, but now he is starting to text and texting is a royal hassle on a flip phone. Leo says yes it is! What is the simplest option for him? He doesn't need the latest and greatest. A few apps. Maybe the occasional photo. Leo says that the iPhone is a great first smartphone. Android phones tend to be cheaper, but you want to get a phone that is constantly updated, so you want to be sure your carrier will update regularly. For Android, the Motorola Moto G6 or G7 is a great affordable option. $200-400.

Should I Buy a Used or Refurbished Phone?

Moto G6

Episode 1584

Ernest from Los Angeles, CA

Ernest needs a new phone but can't afford $1,000 to buy a brand new one. Should he buy a refurbished or used one? Leo says he can, but only from the manufacturer or a trusted reseller like Gazelle. But there are plenty of affordable Android phones out there, like the Motorola Moto G6 that are only a few hundred dollars. One Plus is another and the benefit is that they come unlocked. It's about $500 but for the price, the Moto G6 is an excellent choice.

Samsung's Folding Phone Breaks Easily

Samsung Galaxy Fold

Episode 1584

The infamous $2,000 Samsung Galaxy Fold folding phone has been reported by reviewers to break after just a day or two of regular use. Leo says this is the reason why early adopters should avoid bleeding edge technology. Samsung says that two of the reviewers removed a protective film that was required to keep the phone in shape, but other reviewers had debris that got jammed into the hinge causing the screen to crack. That's normal use. While Samsung says that reviewers were mistreating the phone, Leo's advising users not to buy this one.

Use Reputable Apps to Scan Sensitive Documents

If you are scanning important, sensitive documents with your cell phone and sending those files over the internet, make sure to use an app from a reputable, reliable company. Do not use apps from relatively unknown developers, where images could potentially be intercepted. On Android phones, use Google Drive's scan option. On iPhone, open the Notes app and hit the + sign, then tap the "Scan Documents" option. Evernote Scannable is also a legitimate high-quality (free) scanning app.