Jack uses a Samsung Note Android phone and he used to be able to do a list view of all the running apps. But now it's changed to a tiny screenshot. How can he change it back? Leo says that Google changed the way to display it, and it's at the system level in their launcher, and so there may not be a way to roll that back. But since Jack has a Samsung phone, he can use the Samsung app called GOOD LOCK in the Samsung Store and you can change it back using the Task Changer feature.
Mike wants to remove his Google account from a Samsung Galaxy S9. Leo says that in settings, he can find an accounts feature, select account, and then remove the account. But he may have to have a Google account in order to use it. It may also remove all contacts, emails, and other data while doing it.
Joe has an old Samsung mobile phone and he thinks it may be time to upgrade. Leo says if the phone is working fine, there's no real reason to get a new one, EXCEPT, older mobile phones aren't secure because they are rarely, if ever, updated. So getting a new phone for security reasons is a smart idea. Also, eventually, the older phones will gradually stop working with apps because developers have just moved on. The Motorola G7 is a great phone for around $200 with a great price
Ross' 96-year-old mother listens to Pandora at home and has heard that Jitterbug has a new smartphone. Leo says that it just came out and it promises to be the simplest smartphone ever. It's only $100, though, so it's not going to be that complex. It's been highly modified Android device with a special launcher that makes for big buttons that are easy to read. Can he put Pandora on it? Leo says that it's hard to tell by the specs. If they don't have an app store, then there's a challenge there. Leo says you need to ask them to find out.
Nathan wants to switch from cellphone providers. He gets his Android updates from one, will he lose them? Leo says that FIDO is a ROGERS MVNO, and Android updates come in three stages. 1) google releases it 2) the cellphone maker certifies it 3) the carrier has to agree to push it out. All three have to happen to get the update. Leo's opinion is that since Roger's owns FIDO as an MVNO, it's likely you'll keep getting them. But it's worth following them on XDA Developers or Reddit to see when they come out.
Richard recently came across his old Google G1, the first Android mobile device. Now he's at the Google Pixl2 XL and he wants a phone with an SD card for storage. Leo says that SD card slots are on a lot of phones, but they are notoriously difficult. The operating system doens't trust them to install apps. But Samsung seems to have gotten a handle on it. Leo recommends the Samsung Galaxy S10. But understand that Samsung does modify the Android OS a bit to make everything work the way they want. Some things are great, some aren't. Which is why Leo roots his and uses a custom launcher.
Andrew has an old Razor gaming smartphone and he's updated it to Android 8 Oreo. But he's almost run out of space on his SD card, and he doesn't have any photos or videos on it. He backs up everything to Google Photos. What is going on? Leo says to pop your SD card out and look at it. See if it has a ton of temp files on it. You can even format it. Then put it back in. It's also possible Andrew bought a counterfeit card that says it's a 256GB size. It happens a lot, even buying on Amazon. There's also an app called FILES by Google, which can clean out your SD card for you.
Dustin's mom has limited vision and he got her a Motorola Moto G6 smartphone with apps that can help her read the screen. But she's having trouble answering the phone. Is there a solution that will allow her to simply touch to answer? Leo says that there's a setting in Samsung phones to select any key to answer the phone. There's even an auto-answer option, though Leo's not sure if Moto supports it. Jitterbug's Flip Phone is really easy to use.
Jerry has an Android mobile phone and after an update, he lost the use of both his cameras. Can he roll it back? Leo says that the upgrade probably didn't go well and failed, so try upgrading it again. You don't really want to go backwards because of security. Leo recommends doing a factory reset to wipe the phone and reinstall the OS. Be warned though that this will wipe the phone of all data apps and photos, so back it up to Google. But in most cases, that fixes the problem. If that doesn't work, the only way to go backwards is to root the phone.
Sam has a Pixel 3 mobile phone that constantly keeps the screen on when he puts it in its holster. How can he stop that? Leo says that you can configure the Pixel in the settings to mitigate. You can create a lock gesture, for instance, or press the on/off button briefly to put it to sleep. Scooter X in the chatroom points to this forum post - https://forum.xda-developers.com/pixel-xl/help/fingerprint-to-sleep-android-9-t3838160