Brian listens to music on his Bluetooth headphones with the Amazon Echo, but every time he gets a call, the headphones disconnect. Rich says it's probably a software issue. Unpairing everything and then re-pairing it could fix the issue. But if it doesn't, it's an Amazon problem and he'll just need to wait for a fix.
Michael wants to know if he needs the Echo app to use his Alexa. Leo says yes, he does, but he could also just use a computer. He'll just need the Alexa app to set up the Echo. So if he has a computer, that will work. A smartphone is easier, however. He can also set it up with the Amazon Alexa website. Once it's all setup, he won't need it.
Bogdan wants to know what home assistant should he buy. Leo says it depends on what he wants to use it for. Google Assistant is better for answering questions, and Amazon Echo is better for shopping and consuming music. Both now support making phone calls. Both will work with home automation devices, so he can tell Echo to turn on the lights. In the long run, Google will probably be the best, though.
Heather wants to listen to the Tech Guy on her Echo, but she can't get it to play. Leo says that's because Amazon has changed the syntax, and now she has to say "Echo, listen to TuneIn TWiT Live." She should try to say the name of the app first, and then the podcast name.
Stan has a bunch of Amazon Echo devices all over his house, but he's having issues with the one in his garage. Leo says that the garage may be too far from his router. He should try bringing it into the house and using it. If it works there, then that means he just doesn't have a good signal in the garage. If it doesn't, then the software may be damaged, and he can just reset it back to defaults to reload the software.
Fred is vision impaired and wants to know what devices would be good for him to suggest to others who have the same condition. He uses Siri on the iPhone and iPad. Are there others he can recommend?
Ken is in Canada and bought a US Amazon Echo through his sister, but most of the functions won't work with Canada's Amazon website. Leo says that features like Audible have different rights according to each country and it may be that they don't support those features due to copyright restrictions. Ken tried using a US Amazon account and everything worked. But even then, he may not be able to stream music or videos depending on the rights. Using the US site is a good workaround, though.
Kevin is having trouble with his two Alexa devices. They are intermittently going in and out. Leo says that if it comes back where it left off, that's just buffering of the internet and is a sign that his bandwidth isn't keeping up. If it's dropping out and coming back at a different time, then he's losing packets. Either way, it's an internet issue. It could also be iHeartRadio. It could also be congestion with wireless traffic. Kevin could use a Wi-Fi analyzer to see if someone's Wi-Fi hotspot is getting in the way.
Judy wants to know if her mother, who is in a nursing home, can be wired in to call the nurse outdoors. She can't pull the string to call the nurse. The chatroom says that Amazon has the "Add a motor drapery motor" that could maybe do it. But Leo says that the easiest thing to do would probably be to buy an Echo Dot for the nurse's station. That way her mother can do a "drop-in" with the Echo to call them.
Stephen wants to get a voice operated home device to make phone calls for his mother in law. Leo says that the Amazon Echo only works with other Echo devices. Google Home Assistant, however, can be linked to his phone and can make phone calls by voice. The chatroom says that Echo Connect will work to make phone calls, especially emergency ones. Leo says that these in-home voice assistants are a game changer, especially for older folks. They're also cheap enough now that he can put them in every room.