amazon alexa

Amazon Hosts Surprise Alexa Event with 14 New Products

Episode 1525

Thursday, Amazon held a surprise Alexa event, announcing 14 new Alexa centered products, with nearly 75 new features. Rich doesn't think it's trivial that Amazon chose the day before the iPhone shipped to grab all the headlines. But Rich also thinks that companies want their customers to be exclusive, and you can end up becoming deeper into their ecosystem, making it harder to use other products outside of it.

Can the Amazon Echo call 911?

Amazon Echo Connect

Episode 1484

Maurice from Florida

Maurice says that Echo is a great idea, and Amazon's $35 Connect box makes it possible to call 911 in emergency situations. Rich says that Echo is designed to not dial 911 because the infrastructure isn't set up for it yet. That's why the optional connect box is a good idea until they get it figured out. But it also has to do with location services for 911. It has to know where the emergency really is.

What home assistant should I use?

Amazon Echo

Episode 1474

Bogdan from Rosamond, CA

Bogdan wants to know what home assistant should he buy. Leo says it depends on what he wants to use it for. Google Assistant is better for answering questions, and Amazon Echo is better for shopping and consuming music. Both now support making phone calls. Both will work with home automation devices, so he can tell Echo to turn on the lights. In the long run, Google will probably be the best, though.

Why doesn't my Echo work in the garage?

Amazon Echo

Episode 1470

Stan from Victorville, CA

Stan has a bunch of Amazon Echo devices all over his house, but he's having issues with the one in his garage. Leo says that the garage may be too far from his router. He should try bringing it into the house and using it. If it works there, then that means he just doesn't have a good signal in the garage. If it doesn't, then the software may be damaged, and he can just reset it back to defaults to reload the software.

Why is the audio from my Echo cutting in and out?

Amazon Echo

Episode 1465

Kevin from Malibu

Kevin is having trouble with his two Alexa devices. They are intermittently going in and out. Leo says that if it comes back where it left off, that's just buffering of the internet and is a sign that his bandwidth isn't keeping up. If it's dropping out and coming back at a different time, then he's losing packets. Either way, it's an internet issue. It could also be iHeartRadio. It could also be congestion with wireless traffic. Kevin could use a Wi-Fi analyzer to see if someone's Wi-Fi hotspot is getting in the way.

Why doesn't Alexa work on my Sonos One?

Sonos One

Episode 1465

Peter from Toronto, Ontario, Canada

Peter bought a Sonos One speaker with Alexa built in. Alexa doesn't work, though. Leo says that's probably due to Amazon Canada. The Sonos One also has a limited version of Alexa, so Leo has a hunch it's an issue with Sonos. It may also be a region code issue. Peter should try using an American credit card, which could solve the issue. But Leo says it's only a matter of time before that clears up because Echo is going everywhere.

How can I wire an Echo into my mother's nurse call system?

Amazon Echo Dot

Episode 1463

Judy from Virginia

Judy wants to know if her mother, who is in a nursing home, can be wired in to call the nurse outdoors. She can't pull the string to call the nurse. The chatroom says that Amazon has the "Add a motor drapery motor" that could maybe do it. But Leo says that the easiest thing to do would probably be to buy an Echo Dot for the nurse's station. That way her mother can do a "drop-in" with the Echo to call them.