Accessibility

Why are iPhone's Accessibility Features Terrible?

iPhone

Episode 1595

Fred from Frazier Park, CA

Fred wants to know why Apple hates the blind. Leo says that Apple doesn't. In fact, they lead the accessibility field with their accessibility in mobile devices. But Fred says that for him, most of those features are worthless. But Leo says that he knows many blind people who love the features in the iPhone, even though touch screen functions are a challenge. Steve Wonder uses his mobile phone with a braille screenwriter by Human Wear. Leo says it's great technology.

Can an Android Phone Auto-answer?

G6

Episode 1590

Dustin from Virginia

Dustin's mom has limited vision and he got her a Motorola Moto G6 smartphone with apps that can help her read the screen. But she's having trouble answering the phone. Is there a solution that will allow her to simply touch to answer? Leo says that there's a setting in Samsung phones to select any key to answer the phone. There's even an auto-answer option, though Leo's not sure if Moto supports it. Jitterbug's Flip Phone is really easy to use.

Why Does my Mobile Device Mute on its Own?

S10e

Episode 1576

John from Redondo Beach, CA

John recently got a pair of Unitron hearing aids but he can't take phone calls with them. Leo says that's a limitation of the hearing aids, which may not be A2DP compatible. But the problem is his new Samsung Galaxy S10e mutes intermittently. Leo says to try un-pairing, and then re-pairing. Leo also says this has been a known issue with Samsung phones over time. There's a feature called "Easy Mute" that will need to be disabled, and It's in the settings.

What can I Do if Google Breaks my Screen Reader Software?

 ZoomText

Episode 1576

Laura from Beaumont, TX

Laura is vision impaired and uses Google's screen reader on her browser and a recent update to Chrome has broken it. But there doesn't seem to be a legacy version of Chrome. What can she do? Leo says that with the latest version of Chrome, she needs to install the ZoomText extension and install it. She can download it here.

How can I get my money back from Microsoft?

Office 365

Episode 1567

Karen from California

Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that she can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. She can also tell them she wants a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want.

Where is my email?

Email

Episode 1547

Kathy from Maryland

Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.

"Drug King Fred" Starts Blog for the Blind

Book and glasses

Episode 1538

Drug King Fred from California

Fred called last week about helping out people who are blind or have low vision, and he got so many emails from people, he's decided to start a blog to continue his help. His email is drugkingfred@gmail.com (he's a retired pharmacist). Leo says a blog is a great idea because it will be a valuable resource that people will find searching on Google.