Karen is having issues with Microsoft Office 365 with her new laptop. It's really complicated and hard to read. How can she get her money back? Leo says that you can always write a letter to the president of Microsoft, Satya Nadella, and demand help for accessibility. They have an office for that. You can also tell them you want a refund. Be nice, but also reference that you talked to Leo Laporte on a national radio show. You can also use Microsoft Office for free, and change the font any way you want. Office.com.
Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.
Charles' wife is bedridden and needs something to keep her occupied. Leo says the iPad is an ideal choice. It has a nice screen and decent speakers. She could stream video and even watch live tv. Then she can switch to playing a game. Leo says it's the ultimate entertainment device. Leo would recommend the 12.9" model.
Fred called last week about helping out people who are blind or have low vision, and he got so many emails from people, he's decided to start a blog to continue his help. His email is email@example.com (he's a retired pharmacist). Leo says a blog is a great idea because it will be a valuable resource that people will find searching on Google.
Bill is disabled and needs help getting his technology to work. Leo says that there are foundations that are dedicated to helping disabled people configure their tech for accessibility. They will also help him get a better price or even have it underwritten. Most computers and mobile devices do have limited voice control. Check out the NationMSSociety.org. There is an article there on living well with MS and it contains a section on accessibility in technology.
Joe's mobile phone isn't very loud. What can he do? Leo says that each mobile model is different. Some are even too loud. But there is a known issue with low volume during calls with the Moto G5. There's also a setting called "voice privacy" that he can disable to turn it up, and under Accessibility, there is a "hard of hearing" setting.
Fred is legally blind, but he knows of a new app by Microsoft called Seeing AI. It offers text reading, barcode scanning, it will tell you if your light is on. It basically narrates the world around you. Currently only available, quite ironically, on all Apple devices.
Leo says another option is called Be My Eyes. It works on Android.
Olga wants to know if the Amazon Echo Look is a good option for the blind. Leo says that while the Echo is great for the blind in general, the Look model has a camera that is really only good for taking pictures of an outfit to make a fashion choice. Then it uses the pictures to compare wardrobe choices from the last week and to recommend outfits. Leo found it to be a bit silly, and it might not be her taste.
Leonard wants to get a new computer and he's got failing vision and would like to have one that can help him. Leo says Leonard will also need a screen reader to help read the screen. Leo recommends contacting the Lighthouse for the Blind. Or a Local Disability Resource Center. They can help you not only getting a computer and setting it up, but also getting you the tools you need to work with it. Call the Foundation for the Blind at 214-340-6328 and they'll help you find someone in your area that can help you.