2 factor authentication

What can I do if my Google account has been hacked?

Episode 1412

Carla from Orange County, CA
Gmail

Carla's Google account has been hacked. She sees things in her Gmail account she doesn't recognize and her YouTube watch list has things on it she never watched. Leo says Google has a security checkup that she can use to see if she's being hacked and she can disconnect any device she doesn't recognize. Carla should also engage 2 Factor Authentication. Obviously, Carla is going to want to change her password as well.

Prevent Your Accounts From Being Hacked

Securing your online accounts is vitally important. The consequences of being hacked can be great — someone could lock you out of your email account. If that account is used for password recovery for your other accounts, then a hacker could get access to all of those as well. There are a few basic things that you should make sure you do to protect your email account:

1. Provide a secondary email address for recovery.
2. Provide a phone number for password recovery.
3. Turn on 2 Factor Authentication.

How can I get my gmail account back from a hacker?

Episode 1408

Clinton from Alberta, Canada
Code

Clinton's Google account was hacked, and the password recovery was changed to another email address. Leo says that's why Google and Leo recommends 2 Factor Authentication so that he would be contacted should a password change happen. He can also use a secondary email. Clinton can contact Google and they can perhaps get his account back by answering questions that only he would know about.

He should keep in mind that if he used this as a recovery email for other sites, they are vulnerable as well. So he'll have to get it back ASAP before more damage is done.

Log into Facebook with a One-Time Password

Using Facebook on a public computer, or even on a friend's computer, can be risky. Facebook stores a cookie in the browser that enables the user to get into the site without actually logging in. This would make it possible for someone else to easily gain access to your account. Instead of avoiding Facebook entirely, there is a way you can still use it and prevent someone else from being able to get in — by using a one-time password.

Why can't I access my email?

Buzz from Huntington Beach, CA

Episode 1399

Buzz is having a problem with 2 factor authentication on Apple's Mail app. He is able to input his password, but it won't take it. Leo says that Apple should create an authenticator program that can be used to verify user identity that can then be texted to him. That way, he's protected. If he's having trouble with it, Apple is really the only one that can solve the issue. It may be that his password has been changed and he forgot.

How do I use two factor authentication on iCloud?

Episode 1390

Eric from New Jersey
iCloud

Eric has heard that iCloud is going to require two factor authentication for third party apps. Is that true? Leo says it is, and it's a good idea. The problem is that not all apps have a two factor authentication scheme, so Apple has a work around by requiring an app specific password as well. Starting June 15th, if he doesn't have two factor enabled, he'll be forced to do it. From there, he'll have to re-login with a second unique one time password.

How often should I change my passwords?

Episode 1154

Mike from Glendale, CA
Password

Mike wants to know about passwords and how often he should change the ones on his computer. Leo says that local passwords, like for logging into his laptop aren't that big of a deal. Someone would have to have physical access to the computer and a lot of time to crack it. So that's not really the one to worry about. It's the passwords online, and even then, those passwords are encrypted. Those who change passwords a lot are those who have passwords that are shamefully easy to guess.