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Show Notes > Show 197

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Saturday, November 19, 2005

New ideas for using your camera phone

Merlin Mann’s got some great tips on 43folders.com.

Tech News

  • Sony issues recall of copy protected discs.
  • But the software Sony is offering to remove the rootkit causes another security flaw
  • Security expert, Bruce Schneier’s blog discusses the real story behind Sony’s rootkit fiasco: how long the anti-virus and anti-spyware companies have been ignoring it. Can we trust them with our security when they give Sony a free pass?
  • XBox 360 goes on sale Tuesday. Will you be in line for it?
  • The first beta of Microsoft Office 2006 is out. PC Magazine has a review and a surprise. No more menu bar.
  • Google Base goes live.
  • The US and ICANN retain control of the Internet.
  • Cingular plans to offer radio over its cell phones. TV, too.
  • Think Secret joins other Apple rumor sites in saying that the first Intel Macs will debut in January at the MacWorld Expo.

11a-Noon

Q Two HDMI devices - only one connector

Why are HDMI switches $1,000??? Got a cheaper solution?

Frank2 says: Try Ram Electronics

Nansoutey says Pacific Cable has good deals on HDMI splitters

Colin says: The other option is to get a digital recevier, which would give you more options, because then you could just take the inputs from all your devices and connect them to the receiver, and the there is only one output that is needed to connect to the tv directly from the receiver. and some digital receivers are quite cheap

I would just use the component video interface for the DVD, if you have it. Most videophiles have trouble noticing the difference between component and DVI/HDMI. Bill Jackson

Q Jack in Florida - Hacking the Comcast DVR

It’s a Motorola 6400. There’s a a nascent hacking community for the Scientific Atlanta HD DVR box. It’s not easy to get the video off it. I recommend just taping off the analog outputs.

SparkieInParadise says If you have a PC use an internal video capture card or external capture box to get the video on your PC and then burn a DVD. If you want to also edit commercials out then get some video editing software. (I use a Canopus ADVC-100 and Adobe Premiere Elements with my TIVO)

Comcastrated says:
The 6400′s Firewire Port is active. Only issue is that good old copy protection may prevent off loading the recorded content. I have seen Digital VHS recorders that use the firewire and some software that is geared toward Macs that also make use of the firewire connection.

New 6400s are shipping with SATA ports for capacity expansion. This way only people who want a terrabyte of TV will pay for it.

I would use the S-Video and RCA audio outs to go into a camcorder, or into a VHS of DVD recorder. If you use the camcorder, then go Firewire into your computer, edit if necessary, and burn DVD’s. - Bill Jackson

Q Patrick in New York - what’s the best Internet video format

He’s published his movie, Tom and Francie, on www.lulu.com - but what formats should he use?

I think MPEG-4 is the best for the future. Popular codecs include DiVX, XViD, WMV, MPEG-2, MPEG-4, H.264. Don’t comfuse file formats with codecs, however. Videos can be stored as AVI, MOV, and other file formats independent of the codec chosen.

Rob in Orlando: Here’s the link to Steve Gibson’s appearance on Call for Help that Leo mentioned.


Noon-1p

Q Jamie in Georgia - USB microphone sounds bad

He’s the host of the www.DifferentDistrict.com podcast. His Plantronics 45 USB mic is sounding bad. It’s probably blown - mics blow up just like speakers. In fact, they’re much more fragile. Try it with the analog connector on another computer. If it still sounds bad, pick up the Samson C01 USB mic - it’s a studio quality microphone (Roger McGuinn showed it to me first) with a built-in USB interface. Podcasters have created a market for sub-$100 mics, and there are numerous good choices.

 Does anone know of a high-end headset mic XLR for around $200?

Q Daniel (Spokavriel) in Nevada - what kind of lenses are cell phone cameras using?

Cruddy ones still. They don’t seem to publish the specs. For digital camera specs visit www.digitalcamerainfo.com.

Q Denise in Valencia - adding a DVD recorder for her Mac

Careful. Third party DVD recorders may not work with iDVD and other Apple programs. Read this article from MacWorld for details. You can also get Apple Superdrive-compatible DVD recorders from Other World Computing.

Donald Burr of Borg writes: A company called MCE Technologies sells 100% Apple iApps-compatible DVD writers for a variety of computers (G4 towers, iMacs, iBooks/PowerBooks, etc.) I’ve bought their products for years and the service and support has been absolutely top notch. Check them out (online ordering available too) at MCE Technologies

Oh Baloney Leo, to borrow your term - Apple has over-charged for substandard and at least a year behind internal Mac Harware for the last two decades! While PC’s had Dual-Layer DVD Burners, Apple was still Single Layer and an “ X speed” behind. Apple has always used Philips DVD/CDRW and DVD-R internals and always, as I said, a speed generation behind PCs (There’s your “Mac Premium”!)

You can use almost ANY DVD Burner in a PowerMac and in some cases even PowerBooks (slot loading). I have a Toshiba Dual Layer in a G4 1.43GHz at our office that runs fine and a hacked driver that lets Finder and iDVD see it! While iDVD may not always recognize it (who cares with this dorky Apple Amateur App. anyway) Better creation apps like Roxio Toast and many others that are Shareware or Freeware WILL. You can also find “hacked drivers” to make it run with most Mac OS Apps.

iDVD is not that dorky if you stick to the simpler menus. And, the caller was obviously not a video pro or a hacker and just wanted a simple solution. One easy workaround is to save the iDVD file as a disk image, then burn the DVD using Disk Utility. This isn’t a bad idea anyway, as it allows quick copies of a DVD to be made later using any old burner.

Here’s a well known (except for Leo apparently) site for seeing what internal DVD Burners are compatible and also who’s got hacked drivers:
http://forums.xlr8yourmac.com/drivedb/search.drivedb.lasso

Apple has been shipping PowerMacs G4 and G5 with Sony, Pioneer, and Matsushita DVD burners. Some people have been succesful using off the shelf Sony and Pioneer DVD burners on their macs without having to use any hacks.

OtherWorld does NOT sell external drives that work with with iDVD. But, it’s easy to save a disk image and then burn a DVD using Toast or Disk Utility. Here’s what OtherWorld says:
Many users that purchased the OWC Mercury Pioneer FireWire DVD-RW purchased that drive with an enabler allowing it to utilize Apple’s IDVD sofware. At the request of Apple Computer, Inc, we are no longer able to provide that enabler or support for it. Apple’s Mac OS X does not allow that enabler to function, and you may want to remove it.

You can use almost any DVD drive as if it is an Apple drive by installing PatchBurn. I have a cheap Sony dual layer in my G4 Sawtooth that works with all programs, thanks to Patchburn - Bill Jackson

Is EMI’s coppy protected CD music compatible with the iPod? Apple asks what EMI is smoking.

By the way, Leo goes on length about EMI being a division of Sony/BMG. They are not, in fact, a division of Sony/BMG, they are one of the big four labels, and have no ties to Sony/BMG.

Q Bill in Los Angeles - headphone adapter that converts to mono

He can only hear out of one ear. He’d like a headphone adapter that can combine left and right channels.

Kris in Chicago says- the C Crane Company offers a headphone adapter that converts to mono (this is the one he needs) The adapter connects into a stereo jack and sends both channels to a mono headphone or to one side of a stereo headphone.

Doug in Langhorne- this adapter http://www.expansys-usa.com/product.asp?code=106199
has a clearer description of it and makes it clear that it combines both channels into mono. It is $5.00 more than the c Crane

Technically, you should not combine outputs, only inputs. Outputs should only be combined through an active combining amp (requiring power). The Crane (if it does combine both sides) will result in a lower volume/higher distortion output, and can put a strain on the iPod’s power amp. I would try to think of another solution. Maybe an iTrip through FM headphones that have a mono switch. As for the expansys adapter, I would definately not put that in an iPod, it is a 4-conductor plug, made for a PDA. - Bill Jackson


1–2p

Q Mark in Texas - Replacing dying drive

The hard drive on his old HP is dying. He wants to replace it. Buy a new drive and use the drive tools to clone the old drive. If you want to recover the old drive I highly recommend Spinrite.

Not so fast Some HP notebook don’t have easy access to the HDD by the consumer, only meant to be replaced by a Service Tech. We have a few of the last OmniBooks and last model Pavilions, where the HDD is buried deep in the notebook with NO External access door.

Better find out if YOU can replace the drive before you jump to buying one. Most repair facilities WON’T let yo bring in a new HDD you bought to save the markup they want to make on the repair!

Leo is right. The HP is a desktop. - Bill Jackson

Q Mike in Pomona - Kaspersky can’t disinfect

He has a trojan in his temporary Internet files, but he can’t delete it. IF you’ve followed Microsoft’s removal instructions and the virus still lives, look for a standalone removal tool or manual removal instructions on Symantec’s Anti-Virus research site.

Isn’t it Funny that Leo doesnt’ recommend that you get a “Removal Tool” for your Trojan problem from NOD32 Anti-virus, but instead from Symantec who he bashes all the time!!?? So who should you then trust for AntiVirus software???? Someone you never heard of, or Symantec????

Q Ingrid in Torrance - personalized page pops up when she first gets online

It’s slowing her down. First of all, get a router. You won’t need the WinPoet dialer any more and the router will act as a firewall. It will be faster to get online. Safer, too. DSL Extreme can help you set this up.

Second, sounds like you should use a different home page on your browser. I recommend www.google.com. Click that link, then drag the icon in the address bar to the home icon to make it your browser start page. It’s fast. I like the personalized Google home page at www.google.com/ig myself.

Q Michael in Fullerton - water cooling

Remember when VWs and Porsches were air cooled? Today’s big engines require water cooling - air cooling just isn’t efficient enough. Similarly, today’s computers run so hot enthusiasts and high end manufacturers are starting to use liquid cooling systems instead of fans. They’re much more expensive, but they’re more effective and sometimes much quieter. I dont’ think they’re really necessary unless you’re overclocking or have an unusual configuration, but if you want to know which systems are best read the review on Tom’s Hardware
Gary states I built my own machine a couple years ago, 3gig P4 with a gig ram and ATI 9600 all in wonder. I use two low decibel 5 inch fans in the case with a cooling fan attached to the hard drive and cooling plates on the ram. There is also a fan in one of the pci slots. I don’t do a lot of extended intense gaming but I do play a Moto cross game that is pretty intense and the system has run great for me.

Q Jane in Lake Forest - lost all her iTunes music

Apple is very clear that music purchased on iTunes Music Store is just like a CD. If you lose it, you’re out of luck. They don’t allow re-downloads. However, I have heard anecdotal reports that sometimes people have talked Apple into doing it.

bruceb adds:

Here’s an Apple article on searching for your music on your Mac or PC’s hard drive:
iTunes Music Store: Finding lost music downloads

Here’s an Apple article about Apple’s downloading policy:
iTunes Music Store: Purchased songs can be downloaded only once

The form for contacting the iTunes Music Store support staff, that Leo mentioned on-air, is located at the bottom of this page:
Finding Lost Music FAQ

—bruceb

solak adds:

My son once lost all his music due to his iBook hard drive going bad. Since it was within the warranty period, he was able to convince the iTunes support person to let him download his music again. It was, after all, an Apple hardware failure that had caused his loss.

:solak.

Q Michael in Riverside - locked up laptop

Try popping the battery - when laptop batteries will no longer hold a charge they can keep the machine from starting. You might want to clear CMOS too - there’s probably a switch inside the battery compartment to do that.

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Listener Comments


17 November 2005

22:20 by Buzzrr?.

Hello Leo my friend,

I wish you would take some time to discuss the TV Guide EPG found in newer DVD recorders. I’ve had rotten luck with this, from setting the wrong time to erasing scheduled programmes… troublesome to say the least!

Cheers

18 November 2005

09:38 by robert wilson?.

Hi Leo, I have been a fan of yours and Pat when you were on Tech Tv Before they Changed everything. I always got alot out of your show. You gave me the coinfidance to build my own Computers. Now when I go to G4 I am disapointed because they have missed a large segment here in the Good old USA I wsh you were back doing what you do best. I rememberd your web site. Keep up all ofthe good work. Yor Friend from Lafayette Indiana USA, and Home of the Purdue Boilermakers.

  What has Happen to Pat and his Kilt !!!!!!!
 Have A VERY MERRY CHRISTMAS, your friend  
                       Robert Wilson
                       scoobydoo4@verizon.net

19 November 2005

07:22 by Albert Verbrugh?.

Hello Leo,

Love your show.
Was listening to show #190 and a guy with the dead MB. Many AMD compatible MB have leaking “Capacitor” problems.

08:35 by Angry User?.

“Security expert, Bruce Schneier’s blog discusses the real story behind Sony’s rootkit fiasco: how long the anti-virus and anti-spyware companies have been ignoring it. Can we trust them with our security when they give Sony a free pass?”

Good point, Leo. I notice that Eset, the makers of NOD32, whom you recommend, almost alone among security companies still do not detect the rootkit:

http://www.wilderssecurity.com/showthread.php?p=604378

Would you lobby them to do so? Maybe they would listen to you, even if they think that “ordinary customers” are a load of peasants who don’t deserve decent service for their subscription money.

11:25 by klokwkdog.

If it’s illegal under Sen. Hatch’s DCMA to remove the Sony rootkit, then Sony should *send someone to remove it from my computer*. And fix any damage.

Business Week online has a survey going(not scientific: a click-the-box poll; not accurate). Last night, 71% of respondents had picked “never buy another Sony CD”. Problem is, it’s hard to find all the Sony-owned labels.

Wonder how many military, government & public safety PCs are infected? All ready to install nice monitor/control software from E. Europe, Nigeria, etc.

Sounds like The Dixie Chicks were right about Sony…

11:31 by FurrTheBear?.

One thing I haven’t heard anyone say about the Sony rootkit fiasco is that this has potentially delivered rootkit tech into the hands of people who couldn’t otherwise create such software. All it will take is someone to figure out how to pull the installer off and turn it to his/her own use.

11:43 by klokwkdog.

Froogle shows all manner of “hdmi switch” hits under $1K. Under $500. Under $300. Depending on what is wanted (inputs, outputs).

I’ve got a $20 PS/2-VGA KVM with cables. $250 for DVI KVM? Too high. ‘Way too high.

My $29 DVD player handles MP3, JPEG, etc. The CPU is very slow and MP3s sound crummy. Cannot play any of Leo’s video podcasts on it unaltered. Is there any sign of standardization in either podcast video (Theora, xvid, h.264, mpeg-4, etc.) and DVD players? Can’t play Ogg files on it, either; have heard many portable “MP3” players won’t handle low-rate (voice audio) Ogg files, either.

Also, when did the “new cameras” first get used for the video podcast? Noticed the non-regular background, excessive hand-waving and lack of Amish dress goosed the last filesize 100 MB+! Looked great, though — enjoyed ALL last week’s expo on-site reports that Leo did.

11:54 by .

Don’t know about the non hi-def boxes, but on the hi-def boxthe firewire port is active. See the folowing link for more info:

http://www.avsforum.com/avs-vb/showthread.php?s=954321f83aa761d8c01f7abad48c54b0&threadid=403695&perpage=20&pagenumber=1

11:57 by George Driggers?.

In my effort to escape from Microsoft, I would like to replace Norton Internet Security with iPhantom and/or Node32 since they work with Linux. Can or should they be used together?

11:58 by mlpmailyahoocom?.

BTW works with my cox 6412 from motorola

12:05 by Jeff Tschiltsch?.

RE Recording from DVRs - Most have S-VHS output, so I’ve found the best way is to run S-VHS output to a DV Camcorder that accepts inputs (most Sony models support video-in analog-digital conversion, for instance). Hook the DV camcorder up to your PC via FireWire, and then use your PC capture program (i.e. Adobe Premiere) to record the video. It acts like its pulling it off a DV tape (you don’t actually have to record it on the camera’s tape first, just let the camera “pass it through” to the PC via FireWire). Works really well for anything with analog outputs, and if you use an S-VHS connection the quality is very close to the original. I’ve converted many of my old LaserDiscs to DVD this way with excellent results.

12:05 by WI_Tech_Guy-Marty.

RE: Robert Wilson Comments —

Robert you still can find technology shows with Leo,Patrick,Kevin,Robert H,Dan The foo foo. must of the links to there shows can be found at http://TechTVForever.net

12:10 by john gray?.

Heh all, i normally listen to leo on podcast, but im listening live for once from england. Way to many ads!!!!!!!!!! anyway off to the pub for a guiness or two in a few minutes!

12:12 by Jeff Tschiltsch?.

Regarding the Sony debacle, we should all be writing our elected representatives DEMANDING to know when they are going to act and do something about the draconinan Digital Millennium Copyright Act.

12:27 by craig z?.

Hey Leo, along the lines of marketing for music/ musicians and the new music co. “paradigm” - check out “The Future of Music” podcast book at itunes.

I’m a producer/engineer / muso with a largish studio in n. county san diego. I’m really excited about the guerilla marketing that is making a career ( actually getting paid) possible for new artists. It’s amazing and encouraging to see what something like Myspace has done to jumpstart REAL sales for artists. I think music/arts are entering an EXCITING time. This whole shake up is forcing bands/artists to be proactive with their career. And best of all PLAY LIVE. I love to see the majors eating ****. good for music. WORD OF MOUTH is everything.
as you said, an artist can do a lot of the production in a combination of home studio/ mothership studio - for a relatively small cost ( we do basics tracking sessions for bands that finish the tweezy work on the home rig- saving money) and then OWN their album outright. A quick look at the numbers tells you that 2k copies of a wholly owned album sold at 10 bucks a pop quickly adds up! Try to realize ANY income on a major/minor with even ten times those numbers… the marketing / label budget sucks it dry.

12:49 by Nightwing?.

Actualy I added about mid year a superdrive to my mac mini. Got a Pioneer and both Panther and Tiger when upgraded to that reconized it in iDVD with no patches.

Note there are patches the patch the list of drives but the new iDVD is not as restrictive.

12:50 by LJ Kindred?.

Leo - What is best way for small business to get high rank on Google? Do you recommend purchasing Key Words for $995 each and upgrade IE with WebMenu.

LJ

12:51 by Nightwing?.

And my 2 cents on Sony is this:

Locks only keep honest people out!

12:57 by Drew the Certified Tech?.

you can buy almost any optical drive around for the mac. If if Apple has not yet made a profile for that drive you may download and use for free a program that will enable that drive. This program found at www.patchburn.de will put an updated profile in /Library/DiscRecording/DeviceProfiles/ . After you restart boom drive works. Have fun…

12:58 by Frank2.

Here are two sources for HDCP-compliant HDMI HDTV switches. The first one is $249 and the second one is 299$.

HDTV HDMI Switcher 2x inputs, 1x output HDMI HDTV Switchbox
http://www.ramelectronics.net/html/hdmi-2x1-switch.htm

HDS-21R - HDMI Switch 2 sources to 1 display
http://www.pacificcable.com/HDMI_Switch.html

Pacific Cable also offers a 4×1 switch for $549.

Good luck!

Frank aka Frank2 in the chat.
http://www.humanvalues.net/hdv/

13:03 by Nightwing?.

Yes there is. Simply take 2 10k ohm resistors connect one end of one restore to another end of the other ends together the other two free ends to the left right part of a plug. Then connect the left right to the cconnected end. I think you need a 4.7k to ground off of the connected part. Its a summing system.

13:04 by WI_Tech_Guy-Marty.

What happen to the Weekly Wiki words to edit/add show notes?

13:09 by sambqt?.

Regarding the after-market Mac Superdrive:

There is a handy utility called <a href=“http://www.patchburn.de”>PatchBurn</a> which allows you to use an aftermarket drive with iTunes and DiskBurn. Some have had success using it with iDVD, also. I am still unable to use it with iDVD, but can save the project as an image and burn with Toast or DiskBurn.

13:14 by Charmstar?.

I have been able to burn directly to my LaCie drive from iDVD. I just did it!

13:17 by anonymous.

For Bill. Collapsing Stereo to mono

Get a line mixer that has a pan control on the input modules and a headphone output. Take the stereo output of your source (cd, dvd player, computer etc) Plug each of the outputs (L,R)of the source into separate input channels on the mixer. Using the pan control, turn the knob or slider (model dependent) all the way to either the left or right channel (ear dependent, in your case). This will put both output’s program material into one side of the “cans” you’re using.

13:19 by Arizona Steve?.

It’s really easy to combine the left and right channels and hear them together. All he has to do is short the two contacts together in either the plug or socket. Or he could make a small adapter by wiring a stereo jack to a stereo plug and connect left and right together on both connectors and connect the common between each connector but be careful not to short left and right to common.

13:35 by A Witt.

Stereo to Mono adapter at Radio Shack→ http://tinyurl.com/8eqva

13:37 by Patrick- NEW YORK?.

Has anyone had issues loading Videos on to their Video Ipod when they exported it using the ‘VIDEO to IPOD” selection in Quicktime Pro? Are there any other compression methods to do this?

thanks

13:43 by JackB?.

For one eared people to listen on headphones do this:

Stack two adapters….

IPOD
then
stereo mini to mono mini
then
mono mini to stereo mini
then
headphones

You will get both L&R out of both headphones

14:04 by Paris_Hilton?.

Leo is one sexy beast!!!

14:28 by Mediocre The Great?.

Whit’s stereo to mono adapter is 1/4″ for the I-pod and most portable devices you need 1/8″ mini - overall, all adaptors are flakey. They never seem to work well and always need a bit of wiggling to make a good connection.

My advice: cut off the old plug, solder onto a new (stereo) one. Just solder the two hot leads, left and right together. It will mix into mono and be much more solid and reliable.

I was your sound man at the the Portable Media Expo - sorry about your wireless mic- we were getting hits from the Onatario airport.

21 November 2005

10:50 by Huskerfan?.

I missed the info about interesting ways to use your cell phone camera. I got the one about using it to take a photo of your parking space! BRILLIANT! I want more…

20:06 by Pam Cronn?.

I also missed the info about intersting ways to use your cell phone cmers. I got the one that was told before your show. PLEASE repeat them. I want to know.

25 November 2005

14:04 by Pam Cronn?.

14:04 by Pam Cronn?.

If a question is asked here, how do we get the info or where do we look for it?

Pam

26 November 2005

18:59 by hawkeye?.

i lost all my itunes music. i sent email to itunes playing stupid. they repied that decided they would allow me to download all again. i had 40 albums. hope it works for the lady on the show

27 November 2005

10:40 by .

Brilliant, as always. Keep ‘em coming.

 Oh, and how about a zip file of the archives by month? That way I could use bittorrent to get all of June 2004, etc… Just a thought.

 Tom

www.kinkysexradio.com
“An adult’s only podcast”

11:14 by iPod-is-over-rated?.

Leo,

I just received episode 197 this morning. Regarding the corporate security world’s response to Sony’s rootkit, you have to step into their shoes. Sony’s a major corporation with money and attorneys. If you go after their software without public backing you’re dragging yourself into a long and expensive legal battle. Jo-Hacker doesn’t have the money or legal clout to challenge a security company if his code gets flagged. Where the security companies may have went wrong is by not going public with this as soon as they were aware of the problem – IF they were aware of it. Then again, how many exploits existed before this became public on the forums? The only two publicly announced exploits came after this issue hit mainstream IT news.

12:34 by Apple-is-for-AOL-users?.

Hey Leo, you keep pushing SpinRite. What if the OS can’t see the volume because the table/index has been damaged/deleted?

29 November 2005

10:38 by ListeningfromtheedgeofAmerica?.

Leo, after listening to the podcast of show 197 and hearing your advice to Jane regarding the loss of her iTunes music, I contacted iTunes support regarding the loss of music on my daughter’s iMac after an AppleCare repair. In short, they restored her music! Below is their response:

Dear xxxxxxx,

We’re sorry to hear your music was lost. We’ve placed your available purchased music back in your download queue, so you can re-download the music purchased on account “xxxxxxxx@bellsouth.net”. (Note: We can’t add songs or albums to your download queue if they have been modified or removed from the iTunes Music Store.)

IMPORTANT: We won’t be able to let you re-download your purchases again in the future, so please make a back-up copy of your purchased music right away. And, make regular back up copies of your new music on a regular basis. You can find instructions on backing up your music below.

To re-download your previous purchases, please follow these easy instructions:

1. Download and install the latest version of iTunes from our website.

http://www.apple.com/itunes/download/

2. Open iTunes.

3. If someone else is signed in to the iTunes Music Store on this computer, they will need to sign out before your purchased music will download.

4. Under the Advanced menu, select Check for Purchases.

Here are some handy articles to walk you through the back up process.

Are you new to backing up? If you’ve never backed up your music library before, back up your music now using our step-by-step instructions:

http://www.info.apple.com/kbnum/n93033

Did you know that you can configure iTunes to do incremental backups of your music using Smart Playlists? This article will show you how…

http://www.info.apple.com/kbnum/n93474

If you’ve spent a lot of time creating the perfect playlists, here are simple instructions to back those up, too:

http://www.info.apple.com/kbnum/n93763

Sincerely,

The iTunes Music Store team
http://www.apple.com/support/itunes/ww/

Customer First Name : James
Customer Last Name : xxxxxx
email : xxxxxx@mac.com
Web Order # :
Support Subject : Songs
Sub Issue : Other
Comments : iTunes Account Name: xxxxxxxx@bellsouth.net
Platform : Mac OS X 10.4
Song Name :
Error Code :
Other Error :
Comments:
I am writing regarding my daughter’s G5 iMac that she received last Christmas. We recently had issues with it and I called Apple Care. It appeared at first the hard drive was the cause (wouldn’t boot properly). So Apple Care sent someone to me and replaced the HD. Unfortunately that was not the problem. They then determined it must be the capacitors on the logic board and they sent someone out to replace that. That, of course, worked. However, they did not replace the original HD. As a result, of course, my daughter lost all the music she had downloaded from iTunes. I know and understand the policy that she is only allowed to download songs once, but I feel in this case, Apple was the reason she lost her music (aside from the fact that we should have had backup copies). I wondered if it was possible for you to restore her purchases to her; the purchases probably only total between $25 and $50. We would both be very grateful. I am sure all of this is documented th!

 rough AppleCare. The serial number of her machine is XXXXXXXXX

30 November 2005

07:15 by Mohan Paul?.

Hey Leo, I am regular listner of all your shows. I disagree with your comments regarding monopolies. Monopolies if they are legally acquired or built such as say the iTunes store (which is not really a monopoly anyway) is perfectly fine in a capitalistic system. Marketshare alone does not determine monopolies, even if iTunes owned 99% of the market it still would not really be a monopoly because barriers to entry into this market are not huge and that is why you see Napster, HMV, Virgin and endless others in this market.

Apple is doing nothing illegal or even immoral regarding its action about iTunes, except possibly with any agreement with Apple Corps., but I am not privy to whatever agreement exists there.

DRM may be undesirable, I agree with that, but don’t lay that at Apple’s door.

09:50 by Jason.

Geffen has a 4×1 HDMI switcher for $399

14:22 by Max Gonzalez?.

About the missing iTunes music:

This happened to me once, that I lost a song that I downloaded. It will let you download it again, but it will bring up a pop-up window that ways you already downloaded it and asks if you are sure you want to download it again. Basically, you are just buying it again.

02 December 2005

17:19 by HalF?.

Regarding adding CD or DVD drives to a Mac.

PatchBurn remains an excellent product that adds a KEXT to your system and tricks Apple software into using the 3rd party drive as if it was Apple-made.

However, much to my joy, it seems as if Apple has relaxed its standard as of 10.4.3. My previously incompatible Pioneer 509 DVD drive worked WITHOUT PatchBurn. Not sure if they allow *any* drive, but they certainly allow some non-Apple product now.

06 December 2005

14:04 by Mark.

Hello my first post here not even sure these are read, however, I would like to make a major correction, the xbox does NOT do 720p HD. The box is capable of making the output however NO games support it, since xbox uses DVD-9 and not Blu-Ray or a newer DVD technology the games were not able to do HD without disk swapping which most companies decided not to do. The HDI port on the xbox is pretty much marketing and a joke. (p.s. I own an xbox and the graphics are not that great)

08 December 2005

13:13 by Tim?.

I have a lap top that will not startup when plugged into the wall socket. It will sometimes start up if unplugged and then after I plug it in it will run.

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