Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Melissa from California Comments

Melissa's son is trying to upload videos with her iMac, but she's having issues now with drive space. She has a 1TB hard drive backup and the iMac says there's too many items in the "startup disc." Leo says that's the internal drive, and it's full. Leo says Junior is not taking the videos off after uploading them. There are programs that would let her look at the drive graphically to see what can be removed. Anything over a 1GB in size should be moved over to the external drive and removed.

That's not really a backup though, so Leo recommends getting a second external drive for that. He prefers the Western Digital My Passport 2TB drive at Amazon, or the Seagate 2TB drive. Or she could even get a 1TB drive for under $100. Drives are cheap these days.

Leo also recommends running SuperDuper, which will create a bootable backup from the external drive.

Watch Louis from Hollywood, CA Comments

Leo advises making a copy of the data and then running the Mac Disc Utility to repair it. Drives can go into read only mode for a variety of reasons, but it can be repaired. If he wants to get a complete copy of the data off of it, then it's just easier at that point to format it (HFS+) and start over. It may also indicate a physical problem with the drive controller. Job one is to get that data off, though!

Watch Steve from Detroit, MI Comments

Steve is getting DNS errors and his internet connection is slowing to a crawl. Leo says it's likely a flakey cable modem. He advises taking the modem to the Comcast cable store and telling them it's broken. Ask them for a DOCSIS 3. It's fast and more reliable. Or, he can just buy a modem and avoid the monthly rental fee.

If that doesn't fix it, it could be malware. It is not unusual for malware to modify DNS. If he can't get to an antivirus page, that's often a sign of malware.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Patsy from Huntington Beach, CA Comments

When Patsy tries going to google.com, her network goes to "Facebook" with a message "unverified server" on all her devices. Leo says there's a chance her home network has been hacked. She should not log into Facebook. It makes sense that Google gets redirected so she can't figure out a solution to her problem. The chatroom says that it could be her DNS server. They advise going to http://74.125.224.72/, and if Google pops up, then there's a DNS issue. If it doesn't, then it may be the DNS has been changed on the router. She should call her ISP and see what's going on. The support reps can talk her through changing the DNS numbers.

Leo recommends going to OpenDNS and using their DNS servers. They have great instructions on how to alter her router DNS settings. They're very secure, it's free. and it provides the benefit of blocking adult sites and other malicious sites to protect kids.

Leo also suggests going to GRC.com and running SHIELDS UP! to see how vulnerable she really is.

Watch Doug from Santa Barbara, CA Comments

Since Doug is already into radio, he may already have the gear. If not, Behringer has a great Podcast Studio kit that does a great job mixing and recording the podcast.

Watch John from Raleigh, NC Comments

John has an iPhone and when he views Photostream on his Windows Machine, they show up upside down! Leo says that it's probably because Windows is ignoring the EXIF data to see how to orient the image. The only fix is to manually rotate it. There is a work around using the Fast Picture Viewer Codec Pack. But it costs $15. At least he can try before he buys, though.

Watch Christian from Irvine, CA Comments

Leo says it sounds like a hardware error. First, he should boot from the software disc and see if it happens. If it doesn't happen there, then it's a software error. If it still shows up that way, it's a hardware error and he'll need to have it repaired. The Chatroom agrees that it's likely a bad monitor or the video card subsystem on the logic board. That'll be almost as costly to repair as getting a new iMac.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Dave from Riverside, CA Comments

Dave has an older Canon Digital Rebel and he's having trouble finding compact flash cards. Leo says professionals still use CF cards and will for awhile. Leo recommends getting them from Amazon. They're available and he can get them affordably. He recommends SanDisk, Lexar, and Kingston. Another good professional choice is Hoodman.

Watch Mark from Torrance, CA Comments

Mark needs a new point and shoot camera with a large zoom and a viewfinder. Leo says viewfinders are getting harder to find on point and shoots. Here's a link to models still available: http://www.squidoo.com/point-shoot-cameras-with-a-viewfinder. Keeping it under $200 may be even more of a challenge. The chatroom suggests the GE Power Pro X500.

Watch Elliot from Agoura, CA Comments

Elliot wants to capture old VHS movies to a computer he plans to buy. He needs to get a capture card for it. Does the processor speed have anything to do with it? Leo says that capture cards have the capability to re-encode as it captures. Unless it's a cheap one and then it may rely on the CPU to do the heavy lifting. Look for one that supports built-in H.264 encoding. That way, the card does the work.

Watch Bernadette from Redlands, CA Comments

Leo says she should install the VirtualBox software in the same place she installs her other programs. She will install that first, then run it to set up a virtual machine. It will install the operating system from the ISO that she has, and it only will use that ISO once. So that can be located anywhere. In fact, Leo often puts ISOs on USB keys. The ISO is the operating system installer, essentially. Then, the virtual machine can be installed anywhere she wants. If she has a faster, or larger drive, she can put it there.

Watch Richard from Marina Del Rey, CA Comments

Richard has a lot of DVDs and he wants to get them onto his Samsung Galaxy Note II. Leo says Richard needs to "rip" them. Slysoft has a utility, which can bypass the copy protection so he can rip them, but it isn't free. Handbrake with VLC is the best way to do it for free. Once Richard has the video on his computer, he can sync it to his phone.

Watch Alex from Westchester, CA Comments

Alex needs a backup camera for his Canon 5D Mk. II. Leo says that while point and shoots will do that, he's really fallen in love with micro 4/3s cameras. They're smaller, but they give the clarity of the 5D thanks to interchangeable lenses. The Olympus OM-D is the one that Leo has.