Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Manny from Vero Beach, Florida Comments

Manny's wife is going to need a new phone, as her Huawei Mate 9 will be denied service soon since the US Gov't believes Huawei is a security concern due to ties to the Chinese PRC Army, there won't be a new model for sale here in the US. So what are her options? Leo says that she should be able to continue using it for a few more months, but she should definitely consider a replacement soon. And she needs dual sims, which means there aren't a lot of choices, especially since she wants a great camera with it. That really lowers the options. 

Leo recommends Samsung, and he loves the S10+. Manny would probably have to get a different region version. So you'd have to make sure it works with your carrier. Another option is the One Plus. They have dual sims and Leo says it's pretty good camera wise. Lastly, Google Pixel 3. 

Watch Sarah from Los Angeles, California Comments

Sarah is traveling to Vietnam and Cambodia later in the year and doens't know what to bring with her for her technology. Leo says that most electronics are now rated for 110w-240w, so they can handle any circuit all over the world. But that plugs will be different. There are travel adapters for sale that you can pick up to plug in your power plugs. They should be the same as China, but you may want to be sure it's not a french adapter since Vietnam was once a French colony. As for your data and international roaming, it depends on your carrier. TMobile offers EDGE or 2G data for free worldwide. But it's slow. But you want to be sure you understand what your carriers international data roaming policy is, and if necessary - buy an international data plan.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jim from Wisconsin Comments

Jim ran GRC Shields Up scanner on his router and he discovered that port 443 was open, not stealth. Is he vulnerable? Leo says you have to have port 443 to run on the internet, but it should be in "stealth mode." You'll also want to find out what's using it. NetStat will help you determine that. Wireshark will also do that. His fan is also running a lot. Leo says that may mean your computer is getting hotter. Probably needs to have the dust cleaned out of it.

Watch Phil from Arvada, Colorado Comments

Phil has noticed that Carbonite's backup fees keep going up, and they seem to be more focused on business plans lately. Leo says that business is where the real money is, but Carbonite is still doing consumer backup plans. But if Phil has several cloud-based hard drives, does he really need it? Leo says that's only something Phil can answer. But if Phil is a photographer, he really needs to back up his data using a 3-2-1 backup strategy. Three backups, on two different forms of media, one off-site. Check out The DAM Book by Peter Krogh: http://www.dpbestflow.org

Watch Al from North Florida, Florida Comments

Al has lost control of the synaptic of his trackpad with Windows. He disabled it, and then uninstalled it. But Windows reinstalled it and it's crashing. Leo says that Windows isn't installing a new driver, it's re-enabling the old corrupted one. R/C the trackpad, go to properties and delete the driver. That will force Windows to download a new driver and install it. You can also go to the Toshiba site, which makes that trackpad, and download the driver directly. Then reinstall it. 

Watch Duke from Redondo Beach, CA Comments

Duke wants to replace his hard drive. How can he get wipe the drive securely before recycling it? Leo recommends Darik's Boot and Nuke (DBAN). It uses military-grade erasing techniques to completely wipe the drives. What about those computers that aren't running? Leo says to take them out of a non-working computer and use a universal drive adapter by Newertech. Then you can connect it to a working computer and wipe the drive. You can also use SDelete from Microsoft's Sysinternals package, but go with DBAN.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Gary from Southern California Comments

Gary got an offer to sign up with Spectrum for mobile service, but he just learned that they use AT&T. Do smaller carriers use the big carriers lines all the time? Leo says that the big four is AT&T, Verizon, TMobile, and Sprint. The smaller cell companies, called MVNOs, interconnect and ride piggyback on multiple lines. It's pretty complicated. But if you sign up with a smaller carrier, you're actually running your traffic on the largest carrier.

His Audi car also has internet built in and his service has expired. Is it locked? Leo says it probably isn't. If you look under the dash, at the unit, it probably has a SIM card that can be replaced. 

Watch Steve from Nashville, TN Comments

Steve signed up with Spectrum, using Verizon and the best he could get for his iPhone 7 is 3G. Leo says that's terrible. Verizon is much better than that, and it sounds like Comcast is going cheap on buying wholesale data and then reselling it.  Also, while you're using Verizon's network, Verizon is giving priority to their own customers. So you get a slower experience. Spectrum is hoping you'll be close enough to an Xfinity Access point via WiFi. But half the time, there's nothing there!

Watch Steven from San Antonio, TX Comments

Steven has a Canon 1D Mk. III and his backup Canon 1DX has lost its autofocus capabilities. Should he repair it for $1800 or buy a new one. Leo says that the 1DX is a pro-grade camera, and that makes it worth repairing. But if you have gear acquisition syndrome, you can certainly sell that camera on eBay and let someone else pay to repair it

Watch Barb from Rancho Mirage, CA Comments

Barb recently bought a Chromebook and wants to know if they have screensavers? Leo says no. Screensavers are an anachronism from the old CRT days when images would burn into the screen. That doesn't happen anymore with LCD screens. The Chromebook just goes into power saving mode and shuts off the screen. That's how it saves the screen. The screen also flickers a little. Leo says that the image may be too bright and that causes it to flicker. That's an easy fix, you just turn down the brightness a bit. The other reason could be a pinched ribbon cable that plugs the screen into the Chromebook. It would need to be replaced. It's cheap to do. It could also be a failing power supply.