Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Tom from Warren, OH Comments

Tom wants to set up a virtual private network at home. How can he do that? He's worried about getting bit by ransomware. Will a VPN prevent that? Leo says that no. If you click on something, a VPN can't help you. But a VPN will keep your traffic private, so no one can see where you're going. But even then, it has its limitations. While it burrows an encrypted tunnel to where you're going, once you get there, it's no longer encrypted. So you have to trust that where you're going will keep your privacy. And your provider still sees your traffic. 

Watch Terry from St. Paul, MN Comments

Terry gets a lot of phone calls from local numbers he doesn't recognize. Leo says that's called "Neighbor Spoofing" and it's designed to get him to answer the phone because the caller ID shows a local number. If it's important, they'll leave a message.

Can he respond to text messages with VOIP? Leo says he can partially. If he's using an app like WhatsApp, he can as long as the other side uses it. But if it's a "text subscribe to [enter number here]." It won't. VOIP doesn't support that.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Fred from Tarzana, CA Comments

Fred uses a Windows PC, and he's having trouble updating to the 1903 update. He had a similar problem a few years ago during the Anniversary edition. He just can't update it. Leo says he's heard several are having issues like that and it could be something unusual that is uncommon about his computer. It could be hardware related, but also quite likely a unique computer program that he has installed. Leo suggests unplugging any external USB peripherals like a printer or external hard drive, then try the update. 

Watch Scott from Hisperia, CA Comments

Scott needs a remote PC option because LogMeIn has gotten pretty expensive. Leo says that RemotePC is a great option.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Craig from Newport News, VA Comments

Harold has noticed that the screen on the Echo Spot has started to flicker. Of course, his warranty has run out and the best that Amazon can do is offer him a 50% discount.  Leo says that if he's all in on the Amazon Ecosystem, then the Echo Show is a good option. But why is it broken? The Echo Spot isn't very expensive and they don't use the best screen hardware. So it may have just worn out. 

Scooter X from the chatroom - Turning off the automatic brightness will cause the screen to stop flickering. Check out this technote here - https://www.amazonforum.com/forums/devices/echo-alexa/499751-echo-spot-screen-flickering

Leo does say that the Google Assistant is another option. 

Watch David from Anaheim, CA Comments

David needs to extend the WiFi in his apartment building. Will an extender do the job? Leo says it will, but at the cost of cutting bandwidth speed in half, because the base station is relaying the signal and spending half the time talking to the router. Leo recommends going with a MESH router. Eero is a good one, as is NetGear Orbi. But there are plenty more. Just about every router company makes a mesh model now. 

David will also have to use AT&T's own router for UVerse. He'll want to turn off DHCP and just let it route the traffic to the Mesh router. If he can't, he can set the mesh router into bridge mode. Here's a link to how to use an Eero Mesh router with UVerse - https://support.eero.com/hc/en-us/articles/207988076-Setting-up-eero-with-AT-T-U-verse

Watch Alan from North Hollywood, CA Comments

Alan doesn't know the term for the way they show vertical video on TV. Leo says it's because the video was shot on a mobile phone, and TV programs will use effects to blow up the original video and blur it out, placing it behind the video image. This is to just fill out the screen so it doesn't look like there's a problem with your TV Set. It's called PillarBox, and Leo says it's an easy effect that can be done with Adobe Premiere. Here's a link from YouTube on how it's done - https://www.youtube.com/watch?v=LdCLQ2DQ0NY.

Watch Valerie from Agoura Hills, CA Comments

Valerie is having issues with her email, she can receive but she can't send. Leo says that's due to a validation issue since her email provider doesn't support standard protocols. Google will block email IP addresses due to spam. Leo recommends using Gmail or other well-known email providers. So get a new email provider!