How can I get data off a broken hard drive?

Episode 1591 (2:01:13)

Kathy from Upland, CA
Western Digital Blue 1TB Hard Drive

Kathy dropped her external hard drive on the floor and now it's not working. It wasn't even that far. Leo says that's just bad luck: it's likely a broken arm or scratched sector. DriveSavers could fix it, but it's very expensive. And if they can't, then nobody can. This is why you back up. Leo recommends a 3-2-1 backup strategy: three backups, on two different formats, one off-site.