Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mark from Reno, NV Comments

Mark needs to prove where he was to someone. Leo says that you can see where you've been by going to google.com/dashboard. Click on maps, then more, then timeline. If it's enabled in the application settings, you will see a history of where your phone has checked in within the network. It should go as far back as 18 months at least. If that isn't good enough, you could contact your carrier as they will have that information available. But that information is only available to law enforcement as they can get access to that information without a warrant. So using Google is your best bet.

Watch Yogi from Long Beach, CA Comments

Yogi has moved to LA and he's had a Comcast email, but Comcast isn't in LA. How can he get his email remotely? Leo says that Comcast has a webmail interface, so all you need to do is log into Comcast from their Webmail page via Xfinity. Here's how - https://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity. But you have to do it within 90 days or it goes inactive.  You can then change your email account or set up mail forwarding with Gmail to have it pick up all your email from your Comcast email account for you. Look in accounts and settings for accounts and import, then check mail from other accounts. https://support.google.com/mail/answer/21289?co=GENIE.Platform%3DDesktop&hl=en

Then you'll never have to log into Comcast again. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Roger from New York Comments

Roger has a bunch of old scrapbooks and wants to digitize them. Leo says that there are a lot of services that can scan them for you, but it may be too precious to risk. So look for a local photo company that won't ship somewhere else. But you can do it yourself. You can even do it with a mobile phone. But Epson makes some really nice photo scanners. Then you can add EXIF metadata in the photo that will give you plenty of room for notes. There's also APTC which gives you even more room for data.  Leo also recommends using a photo album app that will give you all the caption and face detection you need. MAGIX Photo Manager Deluxe is a great app for this. Photo Mechanic is a little more pro, but it's a good alternative too. 

Watch Bobby from Long Beach, CA Comments

Bobby encrypted his backup, and he uploaded it to Carbonite. But he couldn't because it was encrypted. He used Mac's FileVault. Leo says that encrypting is a good idea, but after you've uploaded it, it's encrypted, so it's redundant, actually. The thinking is that if you encrypt it, and need one file, you'd have to download the entire backup in order to get it.  But Leo says that if you're logged in, then it's unencrypted through the Mac. Carbonite needs an unencrypted backup in order to do incremental backups. And in doing so, they keep your data encrypted on their end.  

Here's what Carbonite has to say - https://support.carbonite.com/articles/Personal-Pro-Mac-FileVault-and-Carbonite - "With FileVault enabled, Carbonite does not recognize the files that were already backed up and tries to back them up from scratch because of Apple's encryption process. In addition, using Carbonite to back up a FileVault user directory can cause performance issues. Because of these factors which cannot currently be worked around, it is not recommended to actively use both FileVault and Carbonite."

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Irwin from The Bronx, NY Comments

Irwin has been using a flip phone for most of his life, but now he is starting to text and texting is a royal hassle on a flip phone. Leo says yes it is! What is the simplest option for him? He doesn't need the latest and greatest. A few apps. Maybe the occasional photo. Leo says that the iPhone is a great first smartphone. Android phones tend to be cheaper, but you want to get a phone that is constantly updated, so you want to be sure your carrier will update regularly. For Android, the Motorola Moto G6 or G7 is a great affordable option. $200-400.

What about buying a used phone? Leo recommends going to Apple and getting a refurbished iPhone. You'll save some money and still have a warranty. Buying refurbs or used from anyone else is just buying someone else's problems. Gazelle, however, is a good third party site that you can trust.

Watch Douglas from Twodot, Montana Comments

Doug has a mobile device through Straight Talk. But his internet access is terrible with his iPhone 5. He was told by Straight Talk that the iPhone 5 is being phased out and he'll have to get a new phone. Leo says that Apple has stopped supporting the iPhone 5 and it's likely Straight Talk is doing the same thing. So you should be able to take the SIM out and put it in the new one. If it doesn't work, then you can just get a new SIM card from Straight Talk.

Watch Kevin from Malibu, CA Comments

Kevin has lost over 100GB of music off his laptop. He used torrents to send out his music. Now they've disappeared. The program he used must've deleted the files, thinking he was deleting the torrents when he was done. What can he do? Leo says it wouldn't be unusual for a client to delete seed files when you're done. But how can he get them back? The good news is that Kevin has an old backup, so he only needs the most recent files. When you delete a file, it isn't really deleted. It's just marked available for reuse. So if you act quickly, you can use an app like RECUVA to unerase it. EaseUS Data Recovery Wizard is another good option. In fact, EaseUS is the best, and it's free.

Watch Tom from Warren, OH Comments

Tom's son is building a gaming PC with a Ryzen processor. Does that need to be liquid cooled? Leo says that while Intel is still the king of the hill, the Ryzen Threadripper gives you a ton of bang for your buck. You can use air cooling for it, but water cooling is very effective and liquid cooling cases aren't that expensive and completely sealed. What about WiFi? Leo says most motherboards come with WiFi. But if yours doesn't, you can add one with a USB thumb drive. But being wired is best because it avoids latency and network congestion. 

Watch Mark from Los Angeles, CA Comments

Mark is trying to move hid download folder to his SD card on his Moto e5 mobile device. Leo says that SD cards on Android are a challenge. Generally, the app has to support storing the data to your SD card. Some apps are smart enough, some aren't. Downloaded apps are the same way. If the app doesn't know to check, you're stuck where it puts it. You can move media into the SD card through the storage settings in your phone though.