Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Louis from Hollywood, CA Comments

Louis travels with his iPad and would like to know if there's a VPN for iOS. Leo says you have a few ways to go.  Leo says that 1.1.1.1 is an app that isn't strictly a VPN, but it changes the DNS to give privacy from an ISP. The benefit is that it doesn't slow users down. But if customers want something to completely protect them at a public space, Leo says to purchase ones like ExpressVPN, or NordVPN. Both are offshore and don't log user activity. There's also Tiny Hardware Firewall as another option.

Watch Robin from Rockford, IL Comments

Robin's 2012-13 MacBook Air has finally died. He gets the "blinking question mark." Leo says that the computer can't read the hard drive, and that's a fairly easy fix. But where and how? Leo says to go to OWC. Not only can he get the right drive by looking up the model number, but they also have video tutorials, and will send the right tools to do it. 

Watch Jeff from Thunder Bay, ONT CAN Comments

Jeff has DSL and lately it's been really slow. Leo says that outside, about 2 miles from the hub, DSL is just unusable, which is why cable is a better option. The cable company tech added an "attenuator" on his line, which is designed to protect devices if the cable has too much of a signal. It doesn't affect speeds, it just protects electronics. Just leave it on, especially with 400 MBps!

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Richard from Worcester, Massachusetts Comments

Richard has an old computer running Windows XP. He'd like to boost the memory and hard drive. Leo says that most PCs are upgradable with off-the-shelf components, even the most proprietary brands. Go to Crucial.com or Kingston.com and use their memory picker. Input the model and they'll indicate exactly what is needed. Just remember though, running XP is dangerous to use online. Microsoft doesn't support XP anymore with security patches, and so it's just a target for hackers and exploits. 

So what Mac should he get? Leo says an iMac Pro is a great option. It's faster and more secure. It does cost about a 50% premium, but the OS is worth it. 

Richard also has a 5th generation iPad that is having issues receiving email. Leo says to try resetting the iPad - erase and reinstall the OS. Update it to iOS 12, check settings, etc. He will need the email server credentials and then input them in email settings. Delete what's there, and then add account, probably OTHER with an IMAP account, and add the information from the ISPs, including the login. 

Watch Chip from Corona del Mar, CA Comments

Chip is looking to build a new computer and is looking for current guides to building medium/high-end PCs. Leo recommends PCper.com and their hardware leaderboard. The leaderboard will help recommend all the right components and is a great place to start one's research. AnandTech and certain subreddits can also help with additional note-taking.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Wesley from Los Angeles, CA Comments

Wesley recently lost access to his Gmail. He tried doing password recovery, expecting 2-factor authentication. But Gmail says they can't be sure it's him, so he remains locked out. At least he can log in with his phone because Gmail trusts Wesley's iPhone, which knows the password. Leo isn't sure why the recovery hasn't worked. Perhaps his challenge questions are being answered incorrectly?  Since Wesley's phone is working better with Gmail, he should try recovering the password with the phone. 

Here's also a technote from Google that can help. 

 

Watch Pria from San Diego, CA Comments

Pria has her cell service with Verizon and she is having issues connecting to WiFi in her apartment building. Leo says that in her iPhone settings, check the WiFi connection and look for the name of the network. Click on the "i" and look at the network. Make sure there's an IP address in there, starting with either 192 or 10.  If it's anything else, she is not getting an internet connection. That would indicate the network is misconfigured. Try to unplug the router and plug it back in to reboot. Then, select "forget this network." This will disconnect her and then she can connect and re-enter the password. That should get her online. 

It sounds like Pria's landlord is using a MyFi, and there's no room for Pria, so she's getting kicked off. The issue should have something to do with the way his internet is set up.

Watch John from South Bend, IN Comments

John bought a used 2012 MacBook Pro for $280. He upgraded to an SSD drive, but the internet recovery tool for OSX put his laptop back to Mountain Lion. Leo says that's how network recovery works, and John later upgraded back up to Mojave. Leo says John did it right:  Get rid of the old drive and replacing it with a new one. 

Here's how to make a bootable USB key for MacOS

Once he's installed Mojave, the network installer should automatically use Mojave moving forward. But Leo says it's a good idea to have the key anyway.

Watch Storm from Texas Comments

Storm bought a computer in 2007 and has been updating it until Windows 10, where it won't upgrade because of her GPU. Now she's replaced her graphics card and Windows 10 finally installed!  But she wants to know if she really has a 64-bit system. She looked at the specs and sees the phrase X64, which Leo says indicates 64-bit architecture. Upgrading also depends on how much RAM she has. So if she feels limited, then go to 64-bit in Windows 10.