Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch David from Los Angeles, CA Comments

David is getting his first smartphone, and is buying a Samsung Galaxy J3 V. Leo says that while technically, it's a smartphone, it's one of the lower end ones. It only has 16GB storage, for instance, which isn't much when you consider the room being eaten up by the operating system. It's also probably not up to date with the OS either. Look to see if the system is updated in the settings. Leo says to get it updated as much as he can. If it has support for microSD cards, then he can add extra storage for music and pictures.

Watch Scott from Hisperia, CA Comments

Scott bought a domain name from Hover. Now what? Leo says the best thing to start out is to get a Google Gmail account and just have the domain forward to it. It's free! Another option is FastMail, which is $50 a year and he can use his own domain name.

Watch Michael from Huntington Beach, California Comments

Dan has a 2011 iMac and wants to know if he should upgrade to an iMac Pro. Leo says that the 5K iMac is still a great computer, but he doesn't know if he would spend the money to get the Pro version. One thought is to go with the new Mac mini and get a big monitor for it. June will be WWDC, and Apple frequently announces new iMacs in June, or in the fall. So if he can wait a few months, he can find out. If he can't wait, then Leo suggests looking at the Mac mini.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Denny from Camarillo, CA Comments

Denny's parents want to be cord cutters, get their TV from the internet, and use their wireless data. Leo says they'll need at least 10 Megabits/second download speed to watch Netflix in HD. He can check at fast.com to see how fast their internet connection is. Going beyond the data cap will cost them money, and that can happen pretty quickly at .5 GB an hour. Cable companies charge more for internet if they choose not to buy a whole TV package. Leo also recommends getting the over-the-top TV service like YouTube TV for $40 a month. But at the end of the day, they're probably going to spend almost as much as that monthly cable subscription.

Another option is to get a TV antenna if they live in an area that has direct access to transmitters. Check out TVFool.com

Watch Joe from Brea, California Comments

Joe takes a bunch of photos and wants to know how he can get high-quality images online that his clients can access. Leo suggests Google Photos. He can get unlimited, high-resolution uploads at very good quality. They will also be organized by face detection, GPS, and date, which is convenient. He can then create shared folders where he can then invite people to view and download the images.

Watch Mark from Panama City, Florida Comments

Mark wants to know if it's safe to use Kaspersky antivirus software. Leo says that Kaspersky is a great AVS utility, but it has fallen under a cloud of concern because the Russians may have used the software as a spying tool. The US Gov't has banned the use of it as a result. So it's probably best to err on the side of caution and avoid it.

If you need an AVS, Leo recommends using Windows Defender. It's free and comes with Windows 10.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Mike from Los Angeles, CA Comments

Mike wants to know how to jailbreak his Android phone. Leo says that jailbreaking is for the iPhone and it's not recommended because it exploits known security flaws, which is dangerous. The Android phone equivalent is "rooting" which enables administrator access. This allows one to put other firmware on there. But the Samsung Galaxy mobile phones are very difficult to root because Samsung doesn't want users to. But if users go to XDA Developers and input the exact model of their phone, they can find out how to do it.

Watch Greg from Saratoga, NY Comments

Greg put his laptop in hibernation, and when he woke up this morning, it was on. How did it come out of hibernation? Leo says it's common that if there's an update or some preset network activity (like "Wake-on-LAN"), the computer can wake up. A tremor can wake it up as well. As a rule, Leo doesn't recommend hibernation because it can confuse the operating system, causing issues when waking up. Just let it go to sleep. Users can log out, though, for security issues.

Watch Mignon from California Comments

Mignon's elderly mother had a copper landline, but lately, it stopped working. Leo says that the phone company doesn't want her to have those anymore, they want to move to newer technologies like fiber optic. But Mignon wants an always-on option, plus the internet. Leo says that DSL Extreme may be able to help. The phone company may have a battery backup that they will install. A cheap or lifeline cellphone could also be an option.

Watch Tom from Tustin, CA Comments

Tom uses DashLane for his password vault, and wants to know if their new VPN service slows him down. Leo says it can. He's essentially running a computer remotely, and it works with an encrypted tunnel. So, it can cause some latency as it works its way in and out of the tunnel. Not all VPNs are alike either. Some are faster than others, so he should check with DashLane to see how many servers they run. He also wants to be sure they don't log his use. Tom also doesn't like that he doesn't have the option to opt-out after they raised his monthly fee. Leo says they know most people don't use them very often and so they have a clever way to make some more money.

Shop around. He can get a better deal and it's pretty easy to move a vault from one to another. Check out LastPass.