Victor is having issues with Wi-Fi on his laptop. It's very slow. Leo says that his router may need to be replaced if it's really old. He should run Inssider to analyze his Wi-Fi. NetSpot is another that will show him the weak spots in his router coverage. There are others at techwiser.com.
Mesh routers like the Netgear Orbi may also be doing bandwidth shaping to prioritize the web traffic.