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Episode 1531 October 13, 2018

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Andrew from Miami, FL Comments

Andrew is thinking of switching from the iPhone to the Google Pixel 3. How's the camera? Leo says that he's seen images of the Pixel 3 and the camera is blowing him away. Google has really refined computational photography to the point where the images look very much like those shot with a DSLR. It feels great in the hand, too. People don't like the notch though. But Leo says he'll get used to it pretty quickly.

Andrew is concerned because he has Apple TV and he knows AirPlay won't work from the Pixel. Leo says it won't since Goole doesn't support AirPlay. If he has an iPad, though, he can use it from there. Another advantage to getting a Google phone is that patches get loaded up right away, so it's very secure.

Watch Mike from Santa Monica, CA Comments

Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.

Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.

Watch Debbie from Fort Mojave, AZ Comments

Debbie had a power outage and now she can't open anything, especially her pictures. Leo says to try and reboot the computer first. Shut the computer down. Count to 10. Turn it back on. If that doesn't fix it, there's a chance that the hard drive has become corrupt if the computer was writing to the drive at the moment the power went out. This is why Leo recommends a surge protector that has a battery backup.

Watch John from San Diego, CA Comments

John bought a Samsung QLED 4K TV. Does he really need to get a Blu-ray player for it? All he really watches is Netflix and it's pretty good. Leo says that streaming gets compressed, so even though it looks pretty good, Blu-ray is uncompressed and will look far better. The way he can tell is by looking for "macro blocking." He'll see it in solid blacks, and it'll show bands, instead of a smooth gradient. He'll also see some jaggies in titles and text. But Leo says in spite of that, Netflix does a good job. It just depends on if he wants the perfect image or not.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Matt from Florida Comments

Matt is thinking of getting a MacBook Air with an i7 or a Mac Mini. But he's been holding off because he keeps hearing rumors of new models. Leo says that the problem with those two devices is that they haven't been updated since 2015, so buying one will get him an antiquated processor. The screen is also low resolution by comparison to today's standards. Leo also says that the rumor of a Mac Mini is extremely unlikely. There's no real data to support it. In fact, since Apple is more focused on mobile devices, it's more likely that Apple will discontinue it entirely sooner or later. The same is likely true for the MacBook Air. The latest MacBook Pro is very similar to it.

Watch Jay from Tuscon, AZ Comments

Jay gets an email of a scam that says it has his login information and knows where he's been online. It even tells him his password. And unless he gives them $800 in Bitcoin, they'll expose him. Leo says it's called ransomware. Leo says it's probably from a data breach.

Jay should check out HaveIBeenPwned.com. He should also read this article from Krebs On Security. It's bogus, and he can ignore it.

Watch Karen from California Comments

Karen's laptop has stopped charging. It's 10 years old. Leo says that her laptop has a lithium ion battery and it has probbaly just worn out. They won't take a charge after about 500 recharges, and after 10 years, it's very likely that's what it is. But Windows 10 has a feature in the command line. She can get to it by pressing the Windows key, and then typing CMD and enter. Then she should type "powercfg /batteryreport." This will give her a report on her battery's health. It gets saved to the hard drive and she can open it with her browser. If it's under 10%, it won't hold a charge, and she'll have to get a new battery. But she could also just keep the laptop plugged in without the battery and it will work just fine.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Jeff from Costa Mesa, CA Comments

Jeff is worried about whether his personal data has been compromised after his Mac was stolen. Apple says not to worry about it. Leo says that if he turned on FileVault, then he'll be OK. If he didn't, then they can hack into his Find My iMac account to find out where he lives. Leo recommends clearing out his FindMyiMac searches and block anyone who may have gotten into it. More likely, they just tried to sell it or pawned it. Apple may be able to remote wipe or brick it. But he shouldn't try and go get it. That would be dangerous. He should just turn over the data to the police. This is why it's so important to have a backup.

Watch Jessie from Durango, CO Comments

Jessie keeps getting robocalls and the numbers they get are either disconnected or bogus. Leo says that they are bogus, and according to a recent survey, by 2019, 80% of cell phone calls will be robocalls. And nobody knows what to do about it. Most are from overseas. They forge the caller ID, and will even do it with the recipient's area code and prefix. The reality is, legitimate companies will not be calling. They'll be using mail. Jessie can log her number into the DoNotCall.Gov database. But robocallers overseas don't care and will call anyway.

Jessie also bought a new laptop battery for her Lenovo laptop, and they don't charge at all. Leo says if it's a third party battery, that may be the problem. Outside of that, the charger could be having issues, or, more likely, the power connector into his laptop may be loose.

Watch Jerry from Hatfield, PA Comments

Jerry has a Dish DVR which can receive over the air signals. He saves the channels and gets no information on programming. Leo says that's because the DVR isn't getting a channel guide in the over the air signal. Channels used to include that data on side ban channels, but they may have stopped doing that and as a result, his DVR can't get the channel guide data. That's why TIVO charges a monthly fee, for a channel guide.

But if he's done a scan for a list of channels, and they are saved, and they say the channel doesn't exist, then those are just false positives based on the TV picking up a frequency it thinks is a channel. So he should just delete the ones that aren't valid.

Watch Carmine from California Comments

Carmine wants to buy the Windows Surface Book 2, and wants to know if he can buy after market RAM and install it. Leo says he should be able to. It's a standard laptop. He can go to Crucial.com and enter in the model. It'll tell him if RAM is available and how to install it. Micron.com is also a good idea. He can check out the Windows Surface Reddit too.