Charles' daughter got a Gear Fit 2 Pro smartwatch and it was advertised to be used for swimming laps. The first time she used it, it stopped working immediately. He sent it back and Samsung is now saying since it's water damaged, and can't be fixed. Leo says there's a few tricks they can do:
1) Request escalation.
2) Write to the CEO of Samsung Electronics. Write it to the US division. Tim Baxter, CEO Samsung North America. He'll have a department that will address it. But they should be nice.
3) Charles should mention that he complained about it on the Tech Guy show with Leo Laporte and give him a link to the call from TechGuyLabs.com.
The chatroom found this page: https://us.community.samsung.com/t5/New-Product-Discussion/Gear-Fit-2-pro-water-damaged/td-p/231516. They may have failed to activate the water drops icon, which turns on the waterproofing. But that's nonsense. A lot of people are complaining about it.
Here's another link about the waterproofing on the Gear Fit 2 Pro: https://us.community.samsung.com/t5/Wearable-Tech/Gear-fit-2-Pro-quot-Swim-Ready-quot-is-a-LIE-BEWARE-OF-BAD/td-p/354928
If they don't respond, he should contact the FTC. This is fraudulent.