Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Caller from California Comments

Caller wants to get a new Pure Android phone. Leo says that Google is putting the Pixel 2 on sale right now, getting ready for the next model. Samsung is another good option. But steer clear of HTC. Great phones, but the company is failing.

Watch Mike from Dana Point, CA Comments

Mike upgraded his computer with an SSD hard drive and after two years, he's getting a drive failure error. SuperDuper said that his hard drive was failing, and won't run. But Crucial, the drive manufacturer says that it isn't and could charge him $500 should they look at it and there's nothing wrong. Leo says it could be a false positive on the part of Super Duper. SuperDuper's SMART technology feature is designed to predict when your drive is going to fail. Problem is, it's not all that smart. There are other programs including Carbon Copy Cloner that do the same thing. And it's try before you buy. So it would be a good idea to download and run it, in order to get a second opinion. But it could also be a failing controller.

Leo says to put the SSD drive back in, and let it fail (if it does). Just make sure you have a good backup.

Watch Suzie from Florida Comments

Suzie is retired and called to cancel her cable, so she can stream. But when she did, the cable company doubled her interest costs! Leo says that's what they do, to punish you for getting rid of their TV service. Leo says you can always get an antenna and try and watch broadcast, but depending on where you live, you could be too far away. Check out TVFool.com to see what TV stations are available. They'll also recommend an antenna. AntennaWeb.org is another. Cut the cable!

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Paul from Los Angeles, CA Comments

Paul would like to rip DVDs and then put it on a 128GB thumbdrive so that his kids don't trash his DVDs. Leo says that's a great idea and you can use both Handbrake and VLC Media Client to do it. But how does he convert a DVD that's PAL? Leo says that the DVD is probably region coded to prevent you from watching a DVD from another country here in the US. The first time you play the DVD, it sets the Region code. But there are DVD players that don't do it. There's also a few back doors that respond to a certain number of remote button presses to unlock them. Google your DVD player model number and "remove region code" and you'll get the procedure.

But then you have a frame rate issue, since PAL is 25 fps. You can reconvert them by ripping it.

Watch Bill from California Comments

Bill is building a computer system using an Arduino. Leo says that Arduino's are a fun project. But when he connects his data drive, he can't open any of his data files. Leo says that it could be a permissions issue on the old Windows account. Go into file explorer, right click on a file, select properties, and see what's going on under the security tab. Also check there file permissions. It may not be listed as giving you the right to read or write to that file.

Watch Leonard from Compton, CA Comments

Leonard wants to get a new computer and he's got failing vision and would like to have one that can help him. Leo says Leonard will also need a screen reader to help read the screen. Leo recommends contacting the Lighthouse for the Blind. Or a Local Disability Resource Center. They can help you not only getting a computer and setting it up, but also getting you the tools you need to work with it. Call the Foundation for the Blind at 214-340-6328 and they'll help you find someone in your area that can help you.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Lloyd from Billings, MT Comments

After having his computer replaced, Lloyd opened his Outlook, and now his email disappears or deletes when he tries to read them. What is going on? Leo suspects that the technician did a lousy job moving over his data and apps. Leo recommends to log into Gmail online and verify that your email is actually there. It's probably still there. Then, what Leo would do is reconfigure Outlook under account settings. Delete Gmail and then reconfigure it. You can google how to setup Outlook with Gmail. It's easy to redo it. There's also a repair Outlook option under Programs and Features.

Watch Caller from California Comments

Caller is having trouble accessing her second Facebook account. Leo says that Facebook has locked one out. Leo says that Facebook doesn't want you to have multiple accounts, though many do. What Leo recommends is using separate browsers (like Chrome and Firefox) for each Facebook account. Or, you can completely log out and then clear your cookies, you can re-log in with the second account.