Do I need Samsung software to transfer my data from my phone?

Episode 1479 (1:51:45)

Tom from Riverside CA
samsung.com

Tom's Samsung Galaxy S4 is having issues connecting to his computer without KIES. Leo says he won't really need it, since he can go into the settings and select MTP or PTP mode. The former is for mass media and the latter is Photo transfer protocol. Also, he should check the autorun settings. The chatroom also suggests replacing his USB cable.