Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mark from Grand Rapids, MI Comments

Mark wants to know why he gets a different keyboard whenever he launches an app on his Google Pixel smartphone. Leo says this is a feature that developers can take advantage of so that the keyboard can be more contextual. For instance, when a number needs to be entered, the keyboard that comes up can be just a number pad. But there is a bug that causes keyboards to change randomly, so maybe that's the problem. More likely, it's something the app developer has done. Mark can try installing Swiftkey and see if that helps.

Image by http://cdn.redmondpie.com/wp-content/uploads/2014/07/keyboard.png [CC BY 4.0], via Wikimedia Commons

Watch Doug from St. Louis, MO Comments

Doug recently replaced a power supply, and now the computer won't boot up to his main hard drive. Leo says that the SATA cables may have been swapped and that can confuse the BIOS. He should disconnect the data drive and see if it boots to the boot drive. If it doesn't, he can swap out the cables. He should also clear the configuration data in the BIOS so that it can reset. There's also a possibility that his boot drive is damaged, so he should check that. Getting rid of the master boot record on his data drive will prevent confusion as well.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ted from Columbus, OH Comments

Ted's dad is going to be in the hospital for a month and he wants to know how he can watch TV from his TiVo at home. Leo says he can use TiVo online and watch it from a tablet where he is. TiVo could play on an Apple TV, but it would have to be AirPlayed from an iPad.

Watch Mike from Kentucky Comments

Mike reinstalled Windows 7, but it won't authenticate. He contacted Microsoft and they want him to buy Windows 10. Leo says that can happen when modifying a computer significantly to the point that Windows doesn't recognize it as the same computer. But Microsoft still supports Windows 7, and they can reassign his serial number to the new configuration, so that's odd. It may be that using reinstall disks that didn't come with his computer could be causing it.

Leo also says to double check that he's using the exact same key. He should also try to get Acer involved. If they made a change, that could be where the hiccup is. Mike should call Microsoft again and ask to talk to a supervisor. He should just be nice about it and lay out the situation. They should let him activate it. The number to call is (800) 718-1599.

Watch Peter from Toronto, Ontario, Canada Comments

Peter bought a Sonos One speaker with Alexa built in. Alexa doesn't work, though. Leo says that's probably due to Amazon Canada. The Sonos One also has a limited version of Alexa, so Leo has a hunch it's an issue with Sonos. It may also be a region code issue. Peter should try using an American credit card, which could solve the issue. But Leo says it's only a matter of time before that clears up because Echo is going everywhere.

Watch Don from Montana Comments

Don has an HP machine running Windows 10 and it's having problems when it goes to sleep. Leo says that he should make sure "Hibernate" is disabled. That causes a lot of problems. It can also not wake up from regular sleep, and it's been a long-running problem in Windows that doesn't really have a fix. He could just set up the display to turn off but disable sleep. Most of the power being used is by the display anyway.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Kevin from Malibu Comments

Kevin is having trouble with his two Alexa devices. They are intermittently going in and out. Leo says that if it comes back where it left off, that's just buffering of the internet and is a sign that his bandwidth isn't keeping up. If it's dropping out and coming back at a different time, then he's losing packets. Either way, it's an internet issue. It could also be iHeartRadio. It could also be congestion with wireless traffic. Kevin could use a Wi-Fi analyzer to see if someone's Wi-Fi hotspot is getting in the way. Wifi Analyzer is free. There's also InSSider, but it's not free.

Watch Nam from Lake Forest, CA Comments

Nam is debating whether to get a Chromebook or a laptop. Leo says that you can pretty much do anything on a Chromebook that he could do on a laptop, within reason. There are some higher-end professional uses, like video editing and gaming, that are better on a Windows computer. But most other activities can be done in ChromeOS through a browser.

Is it possible to connect an external hard drive to it? Leo says maybe. How about a DVD burner? Probably not. Chromebooks are designed for loading stuff into the cloud. For photos, Google Photos is sharable, searchable, and it's what the cloud is all about. There's just no need for optical media anymore.