Donna has been subscribed to MSN's Butterfly service and she's having connection issues. Leo says that Microsoft would like her to move away from MSN and start using Outlook.com as her email. She could also use Gmail and just forward it. Leo also suspects that Microsoft is reselling service through her cable company. She can then use Gmail to go get her MSN mail and then tell everyone she's using Gmail so she can slowly transition to it.
Leo says that moving over to Outlook, and keeping MSN's address is the first step. MSN uses the IMAP protocol, so she can put in the MSN server name and login information to her Google forwarding settings and then she can get to it.