Why doesn't the Amazon Echo understand me?

Jay from Los Angeles, CA

Episode 1448 (33:24)

Amazon Echo Dot

Jay has an Amazon Echo Dot and the Logitech Harmony system, and sometimes the Echo simply doesn't do anything. Leo says it can do that if it doesn't understand the command. Leo suggests turning on the "ding" feature that will signal that it understands him. He can also use the Amazon Echo app on his phone and look at what the Echo is doing. Then he can see if and why it didn't understand him.