Jim has a Chromebox and it he keeps getting an error message that his Chrome browser isn't up to date. Leo says that doesn't make much sense because Chrome is always up to date. He also gets a message suggesting to go to another channel. Leo says that's a different version of Chrome that he can change to.
Leo says that doing a power wash will at least get it back to how it was when he first bought it. It's also possible that Jim bought an old Chromebox, though. If he bought one from 2015, it may be too old to update. It's possible he didn't realize that he bought a discontinued product. Leo recommends contacting Amazon and returning it for a newer model.