Sue still uses RoboForm as her password manager. Is it still the best option? Leo says that it's the longest going, and still a great product. But it may not be ideal for her mobile device. No password vault is ideal because autofill is a kind of hack on mobile devices. But for a PC, it's great.
Sue is also frustrated because she gets emails with huge amounts of email addresses on it. Leo says that's because they're using CC. What they should be using is BCC so all she sees is her own email address. The other drag of CC is that every time someone replies to all by default, she'll get the reply whether she wants it or not.