How can I get my printer to work with my computer?

Michele from Ohio

Episode 1379 (1:52:02)

Printer

Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first. Then, after she's done that, plug in the printer and turn it on. It should stick that way. If not, it may be time to get a new printer, and laser printers are pretty cheap now.

Michele should also be aware that Windows 10 is going to get a huge update this week, and it may gum up the works again. So it may be a good idea to hold off on that update. Although, it may actually fix her problem. But Leo recommends deferring the update for now anyway.