Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Dale from Santa Monica, CA Comments

Dale is having issues with his old Mac Pro tower. He got a new Ben Q monitor and he has an intermittent problem where the boot up takes a long time before getting to the login page. Leo says that when you power up a computer, it has what's called a Power On Self Test (POST). Leo says it could be a monitor thing. A faulty cable or loose connection could cause it. Sometimes a USB device can hold you up. So try unplugging all your USB devices and see if it makes it faster. If so, then you have a flakey USB cable or device. Another thing to do is open up that tower and make sure all the cards and RAM chips are tightly seated, and haven't worked their way loose. Those should solve it.

Watch Darryl from Santa Rosa, CA Comments

Darryl is getting messages to upgrade Adobe Flash on his Mac. Leo says do not reply to any message to upgrade your Flash, do directly to Adobe and get the update there. Hackers can compromise websites to include a bit of code to get you to click on a link. It's called a Phishing scam. Flash auto updates now. Or you can use Google Chrome and it will auto update as well. So never click on a link that offers to install an update to flash for you. It's a scam. Another thing you can do is redownload your browser, delete them and reinstall. That will renew certificates. And OS update will work as well. Certificates are also stored in the keychain and you can restore them. Here's a link on how - https://discussions.apple.com/thread/3055906?tstart=0

Watch Howard from Los Angeles, CA Comments

Howard's Windows computer thinks he's in China when he uses Skype. Leo says to go into your Windows region settings and check the location setting. By default Skype will self populate the location for you. There could be a problem with his IP address. There's probably a batch of IP addresses that used to belong to an ISP in China and it's associating with it. Your ISP should be able to fix that if you request a new IP address. You can also just unplug your router and then plug it back in and it will get reassigned. Check out MaxMind.com. They provide IP Address Geo Location. Or IP2Location.com. IPChicken, IP.INFO. IPFingerprints.com. Try these and see if they think you're in China. If they do, then you know that it's been incorrectly associated. You can release the IP in your network settings. Unplug the router. Leave it off for awhile. The longer the better. Then plug it back in and you should have another IP address.

Another way to test it is to use a VPN. See where it thinks you are.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Matthew from Newport Beach, CA Comments

Matthew used to have a MOTOACTV smart watch and he said it was the greatest smart watch he ever had. Leo says it's pretty large, but looks to have plenty of capabilities. The Nixon Mission Android Wear watch is a pretty good option as well.

Watch Bill from Orange County, CA Comments

Bill is a hiker. He's going to Europe and wants to know how to handle cell service with GPS. Leo says your phone is a great navigation tool buy a SIM in country. If you buy a SIM in country, check out Prepaidwithdata.wikia.com. It'll tell you what's available at your destination. The downside is that you'll get a different phone number with a prepaid SIM. Most carriers are now offering better unlimited international data roaming plans while you're traveling. The benefit here is that you get to use your own number. AT&T has an international day pass for $10 a day, but at 6 weeks travel, that adds up pretty quick. The better option is to just unlock your phone and get a SIM. Roaming in free in EU countries June 15th 2017. The other option is to get a MyFi WiFi card. You can use multiple devices to it.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Veronica from Palmer, Alaska Comments

Veronica says that being in Alaska, mobile service is limited to Verizon or AT&T. Her contract is up and she's trying to decide if she should get a smartphone. Leo says it depends on LTE coverage where she is. Ask your friends and neighbors what they use and if they like it. Paying for data would be an additional monthly cost. There's no need to succumb to the pressure of getting a smart phone if she doesn't need it.

Watch David from California Comments

David's 2010 MacBook Pro has OS X 10.6.8 and some sites don't support older versions of Safari on Snow Leopard. Leo says that David may need to upgrade his OS. But the question is, can he? The latest update says you can't update to Sierra unless he has 10.7 or later. So he needs Lion. He can't upgrade straight to the latest version. So search the app store for OS X Lion. Here's where - https://itunes.apple.com/us/app/os-x-el-capitan/id1147835434?mt=12.

Find out how to upgrade here - http://www.apple.com/macos/how-to-upgrade/

Watch Larry from Altadena, CA Comments

Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.

Watch Karen from Pomona, CA Comments

Karen is a teacher who travels from school to school and wants to know if there's a portable projector? Leo says what she's looking for a pico projector. The wireless connection solution may vary depending on support. They're usually DLNA format. Go to ProjectorCentral.com. Search for pico projectors. Motorola's Moto Z has an add on mod for a projector that attaches to the back of the phone.

She also wants to buy a 65" 4K TV. Suggestions? LG's B6 OLED is great, but it's expensive at around $5,000. LCDs have gotten so good though, that there's no real need to spend extra. For a budget, Vizio's are quite good. As are LG, Samsung, Sharp and Sony. It's hard to get a bad TV these days.

Watch Richard from Poway, CA Comments

Richard has Verizon and his wife is looking at the new Samsung Galaxy S7 edge. Should they wait for the S8 edge/plus? Leo says it'll be announced March 29th and be available for a few weeks after that. But the reality is, it's probably not going to be worth waiting for. The benefit is that it'll drop the price of the S7 considerably. The edge is pretty on those phones but with a lot of glass, you'll need a good case for it.

Watch Steven from Los Angeles, CA Comments

Steven manages a band for a living, and he got snookered into adding someone to be an Admin on their Facebook band page. Now the real admins have been removed from the group and they lost ownership to the page. Leo says that all you can do is contact Facebook and ask them to restore ownership to the page. It's important to remember that hackers will use urgency to trick you. So when you get unexpected messages, take a deep breath and confirm the source. You should also check and deauthorize any apps associated with the page.