Why can't I update Windows 10?

Episode 1364 (49:08)

Chuck from Neenah, WI
Windows 10 Anniversary Update

Chuck can't get the Windows Anniversary update because his old Samsung laptop may not be compatible with it. Leo says that's shocking. If his laptop has Windows 10 on it, then it should work with the Anniversary Update. Can he turn off Windows update? The problem is that he can't turn off the updates in Windows 10, he can only delay it. This is a unique case for Microsoft support.