Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Paul from San Diego, CA Comments

Paul is looking to buy a PC for his grandson who needs it for school and who's into Minecraft. Can a Chromebook work for that? Leo says that a Chromebook is great for students, and he can use many apps online. But since he needs to use specific applications and is into gaming, he'll need a PC. Leo likes Dell and Lenovo. Getting one with a touch screen is a good idea, but that's going to get pricey. Black Friday sales are still going on, though. Acer is a good low cost, high quality laptop. He should Avoid HP.

Another fun idea is the Piper Computer Kit. $299 for a kit that would let him build a Raspberry Pi computer.

Watch Ron from South Dakota Comments

Ron has an RV and wants to know how to get satellite internet for it. Leo says he can get a disk that fits on his RV, but it's not the greatest and he'll always have to reposition it. Leo says that 4G/LTE is a better option. Every carriers sell MiFi cards that will enable him to connect up to 5 devices to it and have access to the internet.

Another option is the KarmaGo. It's pay as you go and Leo uses it when he travels. It's about $10 a GB. Ron should also check with his carrier.

Watch Sue from San Diego, CA Comments

Sue got a new Alienware computer that has been maxed out in memory. She uses it for CAD. She transferred all her data and settings with Laplink PC Mover. Leo says that is an ancient way to do it. Sue says now it has something called Commodo Internet Security on it now. Leo says that is a horrible program and she should get rid of it immediately. BleepingComputer.com has instructions on how to do that.

Now, however, it takes forever to load up when she starts it up. She's tried AutoRuns and it's still really slow. Leo says it's trying to load in all these settings and it has to rebuild/index everything. Leo advises creating a new, fresh user. Chances are, it'll run faster.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ken from Merced Comments

Ken has an Acer laptop running Windows 7 and it was acting up so he slapped it, and now it only works in safe mode. Leo says it clearly something shook loose. Don't beat your PC!

Watch Hutch from Irvine, CA Comments

Hutch has a really old TV and he's hooked up an antenna to it with a digital tuner. He's tried connecting his phone to it with the Peel remote system because it has a remote app, but now all he gets is snow. Leo says that it worked once and it sounds like it's forgotten what the remote code is. It could have changed the source or that it sent a code that won't allow him to access TV channels. Leo says the problem is in the setup.

Watch Vicki from Rialto, CA Comments

Vickie's daughter had a computer and the hard drive died a month after the warranty expired. What can she do? Leo says to write Michael Dell and ask for him to address it. Leo says that the hard drive for it is under $100 and it could be replaced depending on its design. She should find out what it would cost to have them install it.

The chatroom says that the Geek Squad at Best Buy will charge $50 to install it. She doesn't have the Windows 10 disc, though. Leo says she can download it from Microsoft since that computer has already been authorized to use Windows 10.

Vickie's grandson is wanting to use the computer more and more, so Leo recommends creating a standard user account on Windows for him. Then he won't be able to install anything without her permission, which will prevent him from doing harm to the computer.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Nick from Thousand Oaks, CA Comments

Nick has a Samsung TV and he wants to cast videos from his computer or tablet. Leo says that most TVs support DNLA, which would enable him to stream to the TV. Samsung calls it "Samsung Link" or "All Share." He should Google the TV model and "DLNA" or "Miracast" and he will find out how he can do it. It may also be called "screen mirroring."

Most Windows devices and tablets will support DLNA. The Samsung Galaxy Note would be a good tablet choice, as are the Galaxy Tabs. Leo likes the Galaxy Tab S2. Any Bluetooth keyboard will work also, and the TV will support it.

Watch Scott from Orange, CA Comments

Scott has an iPhone 6 and he uses it to get around while hauling equipment, but lately it hasn't been working well -- ever since the last update. Leo thinks that Scott's iPhone has a damaged GPS receiver. He hasn't heard reports of GPS problems after updating, so he has a hunch it's a physical hardware issue. Scott should bring it into the Apple Store.

Image By Должин Жаргалсайхан (Own work) [CC BY-SA 4.0], via Wikimedia Commons

Watch Jeff from Idaho Falls, ID Comments

Jeff is having speed issues on the internet with his Linux machine. How can he check for speed? Leo says that Linux has built in utilities just for this purpose. How about something that's cross platform with Windows? Leo says that is a different issue. He can run SpeedTest.net but that will only give him the speed of his internet connection, not his computer.

Jeff should check out TotuSoft. JPerf is one recommended by the Chatroom. Leo isn't sure it will help much beyond Java testing. It also does throughput testing, so that's something to take a look at. Ping and TraceRoute are other options as well. Lastly, JDSU Network Analyzer Fast Ethernet.

Watch Louis from Michigan Comments

Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.

Watch Tracy from Los Angeles, CA Comments

Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.

She can also plug it into USB and then it will ask her to connect to PTP mode so she can sync the photos over to her smartphone. Or she can use MTP mode, which is mass storage transport mode, and then she could just drag and drop it over to her PC. Carbonite will also do it, and then there's cloud backup from Amazon if she's a Prime member.

(Disclaimer: Carbonite is a sponsor)