What should I do after my Apple ID was hacked?

Episode 1315 (1:54:46)

Robert from Clovis, CA

Robert's Apple ID got hacked and they've been changing all his passwords and email notifications. He contacted Apple and they aren't believing that he is who he says he is yet. Leo says that they are being deliberately slow now to avoid the social engineering snafu. They want him to provide proof through his payment records, but it may be that Robert got socially engineered and lost his password. That's why turning on 2nd factor authentication is important.