Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Frank from Los Angeles, CA Comments

Frank likes Windows 7, and he wants to keep that same look and feel when he upgrades to Windows 8. Leo says that upgrading to Windows 8.1 will allow him to boot to the desktop with a start menu, etc. But he can also use utilities from StarDock called Start8 and Modern Mix for $5 each. Leo says it's worth the money.

There's also Classic Shell and StartMenu 8. But he'll get 90% of the way using Start8 and Windows 8.1. Windows 10 is just around the corner, which will have many of the same things that users missed from Windows 7. We'll know more on Wednesday.

Watch Don from Sherwood Park, Alberta, Canada Comments

Don runs Windows 7 on his laptop, and was running Avast AVS which found a "Dropper GEN" virus. Leo says it's a nasty trojan virus. It's a dropper package which goes out and gets more malware. So if it's a true dropper, Don has problems. Don should try running a second screening using Microsoft's Malicious Software Removal Tool (Start-Run-MRT.exe-Enter). He could also try Eset's online antivirus screener as well, and Eset has a removal tool that also removes itself when it's done. Don tried running Kaspersky and it didn't' see it. Leo says that could mean it's a false positive. But Dropper GEN is a real trojan.

It may also be reading the wrapper of the shareware he downloaded from CNet as the trojan. Here's an article on what happens when installing download.com apps - http://www.howtogeek.com/198622/heres-what-happens-when-you-install-the-top-10-download.com-apps/

Leo recommends running as a standard user to prevent malware from being installed.

The only real way to get rid of malware is to backup his data, wipe the hard drive, and reinstall Windows from a known, good source. Then he should update it completely. He should also image his drive so if this happens again, he can go back to his original configuration at a moment's notice.

Imaging options include:

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Gary from Camarillo, CA Comments

Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.

Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.

Watch Larry from Mill Valley, CA Comments

Larry has ethernet built into his house along with cable. But it isn't located by his home theater system, where he wants it. Would power line networking be a good option for this? Leo would just string more ethernet if he can get into the walls. If he can't, then power line networking would work, although Leo doesn't use it. Still, others have said it's improved, just make sure it's PNA certified.

Another option is Moca Coax, which will let him send data over the coax cable. Comcast uses something called X1 that uses Moca, as does TIVO. Leo recommends the ActionTech Ethernet Coax Adapter.

Watch Sarah from Placentia, CA Comments

Sarah needs to know if she can use her Motorola Moto G to record her voice in an uncompressed audio format. Leo says there's a ton of apps on Google Play that will allow Sarah to record in WAV. Leo has used Virtual Recorder and Smart Voice Recorder. Smart Voice Recorder will allow her to record in CD quality and upload to DropBox and Evernote (which also has a built-in recorder). She should make sure she tests it before she does the interview.

Sarah may just want to pick up a Zoom H5 Handy Recorder because the mics will be far better than the mic in her phone.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Ted from Columbus, OH Comments

Ted wants to listen to his music via Airplay, but he doesn't like that it's compressed. Leo says yes, music streamed over Wi-Fi will be compressed. So it's best to keep it all wired as a result. Since Ted has such great speakers, he'll want to get a digital to analog converter to play the music through his computer. He should rip his CDs using Apple lossless or FLAC. FIIO is a good company for DACs.

Leo also says that Onkyo makes a great amp that does Digital to Audio conversion. Plug a USB key with the music into it and the receiver will convert it and play it through the stereo. 96K is good enough, but Joe Walsh records in 44:1/24.

iTunes won't play the higher resolution music, though. Leo suggests Vox in the Mac App Store.

Watch Lauren from Aliso Viejo, CA Comments

Lauren called a week ago about her computer that wouldn't stop updating, and green lines she was seeing on the display. Leo told her to keep updating the OS. She said it took a week to update and the green lines disappeared. Now it runs perfectly. Leo says that's why he sets his updates to go automatically -- so they update as it goes.

Watch Jonathan from Los Angeles, CA Comments

Jonathan would like a backup system that will backup through his router, and he'd like it to double as a media server. Leo says that's called network attached storage. It hooks into the router, is visible on the network as a drive, and it can be used as a backup. Many NAS systems will run media servers so they act like a jukebox for music, video, etc.

Leo likes Synology. The DS414 Slim is a good place to start. Leo also says that ReadyNAS is another good option that he uses at home. He can also use his iPad and iPhone as an AirPlay device with it.

Watch Steve from San Antonio, TX Comments

Steve got an Asus Zenwatch and he wants to know if it's a good smart watch. Leo says that it's a nice watch that has some good software. But it's ambient mode is a bit tedious because you have to violently shake it to wake it up, and sometimes it just doesn't know you're looking at it. Leo suggests updating the watch to the Lollipop version of Android Wear. They've worked on that. He can set the 'time out' for longer if he needs to as well.

Watch Mike from Glendale, CA Comments

Mike wants to know about passwords and how often he should change the ones on his computer. Leo says that local passwords, like for logging into his laptop aren't that big of a deal. Someone would have to have physical access to the computer and a lot of time to crack it. So that's not really the one to worry about. It's the passwords online, and even then, those passwords are encrypted. Those who change passwords a lot are those who have passwords that are shamefully easy to guess. If Mike breaks it up with numbers and capital letters and maybe some punctuation, then it'll be very hard for people to guess it.

Leo also recommends using a password vault. He only has to remember one password, and let the vault generate them and store them all. LastPass is a great option. So is Dashlane, 1Password, and RoboForm. He shouldn't use the same password on multiple sites because if they guess it once, they'll have many others. He should also turn on 2 factor authentication.

Watch Mike from Glendale, CA Comments

He can't change the email address without creating a new Google account. But he can use a "+" symbol at the end of his address before the @ sign, and then type something else and it will still go to his address. This is particularly useful when signing up for a service because he can add "+signup" or something similar, and then he can filter it in Gmail so it gets labeled appropriately.

Watch Dave from Fullerton, CA Comments

Dave says that there will be a market for the Apple Watch. Leo agrees and says that Swiss watches are worried that these smart watches will put them out of business. Especially the really expensive watches. But those expensive ones are status symbols, and nothing more. A good reliable watch now is under $10 thanks to quartz movements. It's really all about jewelry.

In the smartphone era, not many kids wear watches. So the question is, will there be a market for smart watches? Apple's key to success is to go after the high end market and drive people to them. And they can't keep their products in stock.

Watch Mike from East Vail, CA Comments

Mike always ends up in Internet Explorer when using Excel, even though Google Chrome is his default browser. Leo says there may be a setting within Excel, or in the file association database, that's associating with Explorer. Leo suggests going into the control panel and look in there. He may be able to change it in the settings.