Cliff recently bought a Motorola Moto-X for his wife. He's holding out for the Note 3. Leo says that the Galaxy Note 3 will be announced Sept 4th.
The problem is that they are an iPhone family, and text messages won't send via SMS. Leo says that to go into the person's contact entry and uncheck the box that says 'iMessage'. Then it'll go to SMS. Leo says that iMessage has a flaw that prevents it from knowing when to send a text as iMessage. Leo also says that this is part of Apple's way to keep users in the Apple ecosystem.
The chatroom says to sign out of her Apple ID in iMessage and Facetime.